Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the ticketing function for events, ensuring smooth operations and customer satisfaction.
- Company: Join Alexandra Palace, a vibrant venue known for arts and music events.
- Benefits: Enjoy a full-time, permanent role with a competitive salary of around £35,000.
- Why this job: Be part of a dynamic team enhancing the customer experience in a creative environment.
- Qualifications: Must have box office experience and strong numeracy skills; arts or leisure background preferred.
- Other info: Opportunity to collaborate with various stakeholders and improve ticketing processes.
The predicted salary is between 21000 - 49000 £ per year.
Ticketing Manager – Fixed-Term Contract (until October 2025)
Location: Richmond, London (3 days Per Week)
Reports To: Head of Event Delivery UK / Group Head of Ticketing
About STH Group
At STH Group, we take fans to the heart of the action at the world’s biggest sporting events. From the Olympic Games and Cricket World Cup to the Rugby World Cups, we collaborate with major global sporting events and select partners to create unforgettable hospitality and travel experiences.
Our award-winning team sets new standards for premium spectator experiences, offering unrivalled official hospitality and travel packages, complete with the best available tickets. Whether it is corporate entertainment, exclusive access, or once-in-a-lifetime moments, we deliver experiences that fans will never forget.
We are now looking for an experienced Ticketing Manager to join our team on a fixed-term contract. Reporting to the Head of Event Delivery and Senior Ticketing Manager, you will play a key role in delivering seamless ticketing services for major sporting events, including women’s sports.
Your Role
As Ticketing Manager, you will be responsible for ensuring the efficient execution of ticketing operations, helping to develop and implement strategies that enhance both customer satisfaction and operational efficiency. From ticket allocation and distribution to risk management and stakeholder coordination, your expertise will help shape exceptional event experiences.
Key Responsibilities:
- Support the planning and implementation of effective ticketing processes.
- Manage ticket allocations by event, venue, package, and category.
- Improve ticketing systems and technology to enhance service delivery.
- Conduct risk assessments and support budgeting for ticketing operations.
- Act as a key liaison between internal teams and external partners.
- Analyse ticketing data to support forecasting and operational improvements.
- Oversee ticketing logistics at events, ensuring a high-quality experience for spectators.
What You Will Bring:
- Experience managing ticketing for major events and multi-site operations.
- Ability to coordinate across multiple teams and external partners.
- Strong analytical skills with proficiency in MS Excel and data-driven decision-making.
- A proactive and hands-on approach, with the ability to thrive in a fast-paced environment.
Why Join STH Group?
At STH Group, we are passionate about creating exceptional fan experiences at the world’s most exciting sporting events. We champion innovation, teamwork, and excellence, ensuring our people feel valued and empowered. If you are ready to shape the future of premium spectator experiences, we would love to hear from you.
Apply now and be part of something extraordinary.
Ticketing Manager employer: STH Group
Contact Detail:
STH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Manager
✨Tip Number 1
Make sure to highlight your experience in managing ticketing functions, especially in arts or music environments. Use specific examples of how you've successfully handled ticket sales and customer interactions in previous roles.
✨Tip Number 2
Familiarize yourself with the ticketing systems mentioned in the job description, like Spektrix and Dice. If you have experience with similar platforms, be ready to discuss how that knowledge can benefit our operations.
✨Tip Number 3
Demonstrate your strong numeracy skills by preparing to discuss how you've managed budgets, reconciled accounts, or analyzed ticket sales data in past positions. This will show us that you're detail-oriented and capable of handling financial aspects of the role.
✨Tip Number 4
Network with professionals in the arts and leisure sectors. Attend industry events or join relevant online communities to connect with potential colleagues or mentors who can provide insights into the ticketing landscape.
We think you need these skills to ace Ticketing Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in ticketing functions, especially in arts, music, or leisure environments. Provide specific examples of your previous roles and responsibilities that align with the job description.
Showcase Your Skills: Demonstrate your strong numeracy skills and any technical proficiency with ticketing systems like Spektrix or Dice. Mention any relevant software or tools you have used in past positions.
Focus on Customer Journey: Discuss your understanding of the customer journey in ticketing. Share any insights or improvements you have implemented in previous roles that enhanced the customer experience.
Tailor Your Application: Customize your CV and cover letter to reflect the key duties and person specification outlined in the job description. Use similar language and terminology to show that you are a good fit for the role.
How to prepare for a job interview at STH Group
✨Showcase Your Experience
Be ready to discuss your previous roles in ticketing, especially in arts, music, or leisure environments. Highlight specific examples where you played a lead role and how your contributions positively impacted the ticketing function.
✨Demonstrate Strong Numeracy Skills
Since strong numeracy skills are essential for this role, prepare to discuss how you've used these skills in past positions. You might be asked to solve a numerical problem or analyze data during the interview, so practice relevant scenarios.
✨Understand the Ticketing Systems
Familiarize yourself with Spektrix and Dice, as well as any other ticketing systems you have experience with. Be prepared to explain how you've managed ticket sales and inventory using these platforms, and discuss any challenges you faced and how you overcame them.
✨Focus on Customer Journey Improvements
Think about ways you've enhanced the customer journey in previous roles. Be ready to share specific recommendations you've made or implemented that improved customer satisfaction and ticket sales, as this will show your proactive approach.
