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- Tasks: As a Vending/Field Service Engineer, you'll troubleshoot machines and ensure top-notch customer service.
- Company: Join Broderick's, a dynamic family-run business that values innovation and growth.
- Benefits: Enjoy a company vehicle, increasing holiday entitlement, pension, and performance-based bonuses.
- Why this job: This role offers hands-on experience, a supportive team, and the chance to make a real impact.
- Qualifications: You need 2 years of technical/mechanical experience, with electrical knowledge preferred.
- Other info: Flexibility for occasional overtime and travel is required; full training provided.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Vending / Field Service Engineer
Location: Birmingham
Salary: Competitive
Job Type: Permanent, Full Time
About us:
Broderick’s are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.
About the role:
We are now recruiting for an Engineer to look after our machines in Birmingham. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.
Responsibilities:
- Respond to machine faults/failures within agreed SLA
- Focus and accountability on quality, standards and continual improvement
- Work closely with the operations team to ensure delivery of excellent customer service
- Train staff on DIY sites showing them the operational features of the equipment/machines once installed
- Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution
- Support with site surveys and machine installations when applicable
- Be smart and presentable at all times with a flexible approach to work
- Provide cover to other areas as required by service desk to cover for holiday/sickness
Person Specification & Qualifications:
- Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred
- Basic electrical understanding and experience essential, advanced electrical engineering desirable
- Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing
- Excellent communication skills with a focus on customer service
- Excellent IT skills essential
- Digital media experience an advantage
- A problem solver with a can-do approach
- A good team player who strives to deliver company goal and objectives
- Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach
- Full UK driving licence
- Industry manufacture experience an advantage but full training will be provided.
This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.
Benefits:
The business will offer a company vehicle, holiday entitlement increasing with length of service, pension and a discretionary company bonus based on KPI’s.
If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now.
Additional pay:
Bonus scheme
Schedule:
Day shift
Weekend availability
Experience:
Electrical engineering: 1 year (preferred)
Mechanical engineering: 1 year (preferred)
Vending engineering: 1 year (preferred)
Licence/Certification:
FULL, UK CLEAN DRIVING (required)
Work Location: In Person
Please click the APPLY button to submit your CV for this role.
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Vending / Field Service Engineer employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending / Field Service Engineer
✨Tip Number 1
Familiarize yourself with the vending industry and its specific challenges. Understanding common machine faults and customer service expectations will help you stand out during the interview.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. This will demonstrate your proactive approach and ability to work under pressure.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Being able to explain technical concepts to non-technical staff will showcase your customer-focused mindset.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to adapt to changing work environments. Mention any previous experiences where you had to adjust your schedule or approach to meet operational needs.
We think you need these skills to ace Vending / Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical and mechanical engineering experience, especially in the vending industry. Emphasize any relevant certifications and your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service focus and ability to work under pressure. Mention specific examples of how you've successfully resolved faults or improved service delivery in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with electrical and mechanical engineering. If you have worked in the vending industry or have digital media experience, make sure to include that as well.
Show Enthusiasm for the Role: Express your motivation to join Broderick's and contribute to their growth. Mention your proactive approach and willingness to adapt to changes, which aligns with their company culture.
How to prepare for a job interview at TipTopJob
✨Show Your Technical Skills
Be prepared to discuss your technical and mechanical engineering experience in detail. Highlight any specific projects or challenges you've faced in the vending industry, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service
Since the role is customer-focused, be ready to share examples of how you've provided excellent customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Flexibility
The job requires flexibility in working hours and locations. Be sure to express your willingness to adapt to changing schedules and your readiness to cover for colleagues when needed.
✨Prepare Questions
Have a few thoughtful questions ready to ask about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.
