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For Companies At a Glance
- Tasks: Lead engaging communication projects and support the integration communications plan.
- Company: Join Virgin Money, a digital bank transforming customer experiences for over 180 years.
- Benefits: Enjoy flexible working options and a range of exciting benefits from day one.
- Why this job: Be part of a dynamic team that values creativity and collaboration in enhancing internal communications.
- Qualifications: Proven experience in internal communications with strong storytelling and content creation skills.
- Other info: This role offers remote work flexibility within the UK and a commitment to inclusivity.
The predicted salary is between 42500 - 59500 £ per year.
Search our opportunities to find your fit
Apply now Job no: 097211
Work type: Permanent Full Time
Location: Leadenhall, Head Office – Glasgow, Head Office – Newcastle, Hybrid, Remote – work from anywhere within the UK
Categories: Internal Comms
Business Unit: Digital innovation – Products & Channels CIO
Salary range: £50,000 – £70,000 per annum – per annum DOE+ red-hot benefits
Contract type: Permanent – Full Time
Our Team
The Product and Channels (P&C) team leads client-facing apps, colleague apps, and web services. We’re transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we’re making money happier for our customers, ensuring better security, stability, and performance.
Join our dynamic and innovative team where we lead the charge in transforming digital experiences for our customers and colleagues. We are passionate about enhancing collaboration, fostering curiosity, and streamlining operations to deliver exceptional customer experiences. Our vision is to make money happier for our customers by ensuring better security, stability, and performance.
As such, our Colleague Communications lead will play a vital role in the delivery of engaging communication experiences for our internal colleagues. If you’re passionate about providing top-notch communications to a great team, this role might be the perfect fit for you.
What you’ll be doing
- Take the lead on communications projects across our technology teams – in addition to working with colleagues in our Internal Communications team – to support the development and delivery of the integration communications plan.
- Delivery of our communications strategy for our P&C CIO and support our integration communications plan.
- Advise on all matters relating to P&C CIO communications, supporting our CIO Leadership Team and P&C Chief Information Officer in the design and tone of colleague communications that are timely, accurate and engaging.
- Identify compelling stories and demonstrate creative storytelling to bring them to life across a range of digital channels for a Products & Channels audience.
- Put our Purpose and values first to ensure we deliver the best possible outcome for our colleagues.
- Create high quality, engaging content in a variety of formats (written, digital etc), that can be used for both internal and external purposes, aligned to brand guidelines and meeting appropriate approval/disclosure requirements.
We need you to have
- Proven experience in internal communications or a related discipline with an ability to influence as appropriate
- Great storytelling skills, with experience in adapting a strategic narrative into concise, compelling content, with a particular flair and expertise for written communications
- Ability to design and produce accurate, strategic communications within tight timescales and to the highest quality
- Experience of managing internal events working with third parties and P&C leadership team to deliver high-quality, impactful outputs
- Ability to produce high-quality supporting visuals for online content to agreed standards and supporting production of visual and digital content e.g. film, infographics, vlogs, podcasts and photography
- Experience in managing digital channels, e.g. intranets, email, film, social platforms, live broadcasting and supporting the development of new channels
- Ability to work to agreed content and channel strategies, as well as any supporting standards
- Experience of capturing and understanding analytics for content and channel engagement
It’s a bonus if you have but not essential
- Previous experience working in technology teams, financial services or a PLC environment
- Experience working with agencies and third parties
- Experience in leading incident management communications and supporting high-profile activity with potential reputational impacts
- Knowledge of AI tools to benefit internal communications
And there’s no waiting around, you’ll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We’re all about helping you Live a Life More Virgin , so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We’re customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we’re able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks –we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Advertised: 06 Mar 2025 GMT Standard Time
Applications close: 20 Mar 2025 GMT Standard Time
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Communications Lead employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Lead
✨Tip Number 1
Familiarize yourself with the latest trends in internal communications, especially within technology teams. This will help you speak the same language as our team and demonstrate your understanding of the unique challenges and opportunities in this field.
✨Tip Number 2
Showcase your storytelling skills by preparing examples of how you've successfully communicated complex information in a clear and engaging way. This could be through case studies or presentations that highlight your ability to adapt narratives for different audiences.
✨Tip Number 3
Research our company culture and values thoroughly. Understanding what makes us tick will allow you to align your communication strategies with our purpose of making money happier for our customers, which is crucial for this role.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the expectations and nuances of the position. This can provide you with valuable information that can set you apart during the interview process.
We think you need these skills to ace Communications Lead
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Communications Lead position. Understand the key responsibilities and required skills, especially around internal communications and storytelling.
Tailor Your CV: Customize your CV to highlight relevant experience in internal communications, digital content creation, and any previous roles that demonstrate your ability to influence and engage colleagues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing communication experiences. Use specific examples of your storytelling skills and how they align with the company's purpose and values.
Showcase Your Digital Skills: Mention your experience with managing digital channels and creating engaging content. Highlight any familiarity with analytics tools that measure content engagement, as this is crucial for the role.
How to prepare for a job interview at Virgin Money
✨Showcase Your Storytelling Skills
As a Communications Lead, your ability to craft compelling narratives is crucial. Prepare examples of how you've transformed complex information into engaging content, and be ready to discuss your creative process during the interview.
✨Understand the Company’s Purpose
Familiarize yourself with Virgin Money's mission to make people happier about money. Be prepared to discuss how your communication strategies can align with this purpose and enhance internal engagement.
✨Demonstrate Digital Savvy
Since the role involves managing digital channels, come equipped with insights on current trends in digital communications. Share your experience with various platforms and how you've used analytics to drive engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of past experiences where you managed internal communications during high-pressure situations and how you ensured clarity and engagement.
