Welfare Manager (Residential / live in role)

Welfare Manager (Residential / live in role)

Job Type: Activity staff/Resort Rep, Admin/Secretarial/C….

Location: TELECOMMUTE UK Canterbury, United Kingdom Residential

Category: Gap/Temp And Parttime/Holiday

Available from: Jun 2025

Finishes on: Aug 2025

Type of work: Full Time, Indoor & Outdoor, Evening Work, Daytime Work, Weekend Work

Job Description

Join our winning team of global superstars in summer 2025

Embassy Summer, under its parent company EC English, offers award-winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions, and fun-filled sporting, creative, and social activities.

The Welfare Manager leads the Welfare and Safeguarding within the centre to create a safe and healthy environment for students, Group leaders, and staff and is the main contact for Welfare, Safeguarding, and administration in centre.

In some centres, they oversee the rooming allocation of clients and staff according to regulatory guidelines and best practices, which could include accreditation compliance, damage checks, and relations with all stakeholders.

Onsite Accommodation and meals are provided Free of Charge for all staff.

Key Responsibilities:

1. Promoting and safeguarding the welfare of all students, Group leaders, and staff in centre
2. Responsible for checking original staff documentation and completing the Single Central Register with support from the Centre Manager.
3. Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations.
4. Ensure the correct implementation and subsequent follow-ups of the Welfare and Health & Safety systems under guidance from the Centre Manager and Head Office are in place.
5. Responsible for ensuring meal provision numbers are accurate and submitted to the host provider in a timely manner.
6. To train the centre team in Welfare and Safeguarding procedures.
7. Taking appropriate action under guidance from the Centre Manager, Head Office, and/or professional bodies where issues of health, safety, or welfare arise.
8. To assist with any relevant centre administration and cover the Centre Manager in their absence.
9. To be approachable and provide an environment where students, Group Leaders, and staff can disclose any concerns in confidence throughout their stay.
10. Overseeing the care and supervision of individual students.
11. Responsible for the team of Guardians and ensuring appropriate induction, training, and relevant documentation is recorded and available in a timely manner.
12. Ensure all students’ dietary, medical, and additional needs are reviewed and relevant stakeholders informed.
13. To assist the management team with students’ arrivals, departures, and welcome orientation.
14. Responsible for the departure transportation planning and logistics.
15. Reviewing accurate rooming allocation.
16. To carry out residential supervision duties, including meal and bedtime supervision as required.
17. To support the centre teams to meet operational needs.
18. Ensuring all relevant documentation is up-to-date, accurate, and available to the Head Office team as required.
19. Educated to Degree level or equivalent/or working towards.

Additional Qualifications Desired:

• Valid First Aid Certificate
• Safeguarding Level 1 and 2

Experience Required:

• Experience working with juniors
• Experience in a role involving organisation or hospitality
• A high degree of IT competency – Outlook & MS Office (specifically Excel)

Experience Desired:

• Experience working with under 18s

Personal Attributes:

• Excellent communication and interpersonal skills
• Excellent organisational and planning skills
• Ability to lead and inspire a team
• Ability to deal and resolve complex problems and issues
• Ability to work under pressure and meet tight deadlines
• Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
• Demonstrates emotional resilience in working with challenging behaviours
• Demonstrates a positive attitude to the use of authority and maintaining discipline
• Demonstrates an exceptional level of attention to detail

Working week:

• 6 days out of 7 (1 day off per week)
• All management roles are residential

Remuneration:

Gross pay per week up to: £870

(inclusive of holiday pay)

FULL BOARD RESIDENTIAL ACCOMMODATION INCLUDED FREE OF CHARGE

Disclosure and Barring Service:

If you do not have an Enhanced Disclosure and Barring certificate and are not registered on the DBS update service, we will need to apply for a new Enhanced DBS for you. Please confirm this at the time of application.

Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.

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