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For Companies At a Glance
- Tasks: Deliver exceptional customer service and engage with visitors at our Emirates Stadium stores.
- Company: Join one of the most famous football clubs, passionate about community and success.
- Benefits: Earn London Living Wage and enjoy a vibrant work environment on matchdays.
- Why this job: Be part of a winning team, make an impact, and grow your career in a dynamic setting.
- Qualifications: Experience in retail, strong communication skills, and a passion for teamwork are essential.
- Other info: Must be 16 by May 2025; we promote diversity and welcome applications from all backgrounds.
The Role
We are looking for passionate Casual Retail Assistants to play a vital role in ensuring our visitors experience an exceptional level of customer service at every touchpoint.
Our stores at the Emirates Stadium provide an amazing opportunity for people to engage with our club. We’re proud to sell a wide range of club products and act as a hub of visitor activity through the football season, especially on a matchday.
Rate of pay: London Living Wage
Who We Are
We are one of the most famous clubs in world football, with a rich heritage and history of success. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Deliver exceptional customer service – you’ll seamlessly provide excellent customer service through interacting with visitors in a proactive and enthusiastic manner.
- Be the go-to expert – you will demonstrate a good understanding of all club products and eagerly provide visitors with the best quality service and information.
- Work at pace – you’ll be proactive and ready to ensure you can support a high volume of customers without compromising on quality.
- Act as a proud ambassador for our club – you’ll take pride in upholding uniform excellence and maintaining high standards of health, safety and security.
- Be a team player – you’ll demonstrate a flexible and proactive member of the team and always seek to support your colleagues.
What We Are Looking For
- Experience in a retail-based role – you thrive when you’re delivering amazing experiences to visitors and customers.
- Confident communicator – you’ve got a natural passion for providing an engaging service to all visitors in our stores.
- Passionate team player – you pride yourself on your ability to go the extra mile for your colleagues.
- Flexibility – you’re a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods.
You must be 16 years of age by 1st May 2025 in order to apply for these positions.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
Application Closing Date – Monday 17th March 2025
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Good luck! #J-18808-Ljbffr
Retail Assistants (Casual Role) employer: Arsenal F.C
Contact Detail:
Arsenal F.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistants (Casual Role)
✨Tip Number 1
Familiarize yourself with the club's history and values. Understanding what makes Arsenal unique will help you connect with visitors and provide them with an engaging experience.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail-like scenario. This will help you become more confident in providing exceptional customer service.
✨Tip Number 3
Be prepared to demonstrate your flexibility. Think of examples from your past experiences where you successfully adapted to changing situations, especially during busy periods.
✨Tip Number 4
Show your enthusiasm for the role by following the club on social media and engaging with their content. This will not only keep you informed but also show your genuine interest during interviews.
We think you need these skills to ace Retail Assistants (Casual Role)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Casual Retail Assistant. Highlight your customer service skills and experience in retail, as these are crucial for the role.
Tailor Your CV: Customize your CV to reflect your relevant experience. Emphasize any previous roles where you provided exceptional customer service or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the club and your commitment to delivering excellent service. Mention specific examples of how you've gone the extra mile for customers in the past.
Highlight Teamwork and Flexibility: In your application, emphasize your ability to work as part of a team and your flexibility in working hours. This is important for a role that requires support during busy matchdays and peak periods.
How to prepare for a job interview at Arsenal F.C
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's requirements.
✨Demonstrate Product Knowledge
Familiarize yourself with the club's products and history before the interview. Being able to discuss specific items or share interesting facts about the club will show that you're genuinely interested and prepared to be a go-to expert for visitors.
✨Emphasize Teamwork and Flexibility
Highlight your ability to work well in a team and your flexibility in scheduling. Provide examples of how you've supported colleagues in previous roles, especially during busy periods, to showcase your commitment to being a proactive team player.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific customer service scenarios. Practice your responses to demonstrate your problem-solving skills and ability to maintain high standards under pressure, especially on matchdays.
