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For Companies At a Glance
- Tasks: Manage a diverse portfolio of 350 properties and handle housing-related matters.
- Company: Join a unique housing association in Central London focused on outstanding service.
- Benefits: Enjoy hybrid working options and a competitive salary with benefits.
- Why this job: Make a real impact by ensuring safe, well-kept homes and engaging with the community.
- Qualifications: Degree-level education and 3 years' experience in housing management required.
- Other info: Opportunity to work independently while collaborating with various agencies.
The predicted salary is between 36000 - 60000 £ per year.
HOUSING OFFICER
Location: Central London
Job Type: Permanent
Hybrid working (2 days work from home)
Salary: Competitive + benefits
One of our housing association clients is seeking a dedicated Housing Officer to join their dynamic team, overseeing a diverse patch of approximately 350 mixed tenure properties. This role is ideal for someone who can work independently and effectively manage complex housing-related matters. The successful candidate will be based in a unique housing association in Central London, providing outstanding service and maintaining safe, well-kept properties.
Day-to-Day of the Role:
Proactively communicate with residents across various channels including phone, email, and notice boards, ensuring they are always well-informed.
Oversee the management of properties, ensuring they are safe and well-maintained in collaboration with the property team.
Handle all housing-related matters such as tenancy, lettings, and anti-social behaviour, collaborating with dedicated income officers as needed.
Provide exceptional customer service, fully resolving complaints and maintaining high satisfaction among residents.
Engage with local authorities, support agencies, legal advisors, and other professional advisors to effectively manage housing issues.
Conduct monthly block inspections to ensure high standards of maintenance and safety.
Manage the end-to-end tenancy process, including allocations, lettings, support, and fraud checks.
Lead on complex tenancy and anti-social behaviour cases, providing robust support and solutions in line with policies.
Required Skills & Qualifications:
Degree-level education or equivalent; working towards Level 3 Chartered Institute of Housing is desirable.
Minimum of 3 years’ experience in delivering housing management services.
Strong experience working with multiple agencies to resolve issues.
Excellent communication skills, both written and verbal, with the ability to empathise and connect with residents.
Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of using complex databases and systems accurately.
Demonstrated ability to problem-solve, negotiate, and manage complex cases effectively.
Customer-centric approach, with a focus on exceeding resident expectations and delivering high-quality service.
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Housing Officer employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarize yourself with the specific housing policies and regulations in Central London. Understanding local laws and guidelines will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Housing Officers in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach during the application process.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed complex housing issues in the past. Be ready to discuss these scenarios in detail during interviews.
✨Tip Number 4
Highlight your customer service experience, especially in resolving complaints. Prepare to share specific instances where you exceeded resident expectations, as this aligns perfectly with the role's focus on high-quality service.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Officer position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in housing management services, particularly any roles where you've worked with multiple agencies or handled complex cases. Use specific examples to demonstrate your problem-solving and communication skills.
Showcase Customer Service Skills: Since the role requires a customer-centric approach, make sure to include examples of how you've successfully resolved complaints or exceeded resident expectations in previous positions. This will show that you understand the importance of exceptional service.
Tailor Your Application: Customize your cover letter to reflect your understanding of the housing association's values and mission. Mention why you are specifically interested in this role and how your background aligns with their needs.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Communication Skills
As a Housing Officer, effective communication is key. Be prepared to discuss how you've successfully engaged with residents and resolved issues in the past. Use specific examples to demonstrate your ability to connect with people and provide exceptional customer service.
✨Highlight Your Problem-Solving Abilities
The role involves managing complex housing-related matters. Share instances where you've navigated challenging situations, particularly those involving tenancy or anti-social behaviour. Emphasize your approach to problem-solving and how you achieved positive outcomes.
✨Demonstrate Your Knowledge of Housing Management
Familiarize yourself with current housing policies and best practices. Be ready to discuss your experience in property management and how you ensure safety and maintenance standards. This will show your commitment to maintaining high-quality living conditions for residents.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios related to tenancy and resident interactions. Practice articulating your thought process and decision-making skills in these situations, as it will reflect your readiness for the role.
