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For Companies At a Glance
- Tasks: Lead and develop a remote team to ensure top-notch customer service and safety standards.
- Company: Join a dynamic, fast-growing service sector leader based in Slough.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for training and development.
- Why this job: Be part of a thriving company that values service excellence and team collaboration.
- Qualifications: Must have people management experience, strong communication skills, and a passion for customer service.
- Other info: Willingness to travel is essential; vehicle maintenance experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Loom Talent are delighted to begin resourcing for a Field Operations Manager and are eager to talk with active candidates with relevant experience.
The role is working within a dynamic and fast-growing business within the service sector. The role will primarily be based in the Slough area but with requirements to travel regularly.
The role of Field Operations Manager reports in the Head of Operations and will have direct responsibility for a remote team, as well as supporting with broader operations and fleet management for the business.
You will be expected & required to:
- Lead, motivate and develop the team to deliver great customer outcomes to the highest safety & service standards.
- Collaborate with the team to ensure timely, accurate and personable service delivery across the customer base.
- Ensuring all compliance and best practice is delivered to the highest standards possible.
- Support the engineering team where required with programmes that enhance performance and capabilities in the field.
- Manage the fleet of company vehicles including all necessary legal/safety and warranties requirements are met and surpassed
We are looking to connect with candidates who meet the following criteria:
- Previous experience and success of people management and all associated HR activities – Essential
- Enthusiastic about Training and Development, with a strong focus on delivering a superb customer experience – Essential
- Analytical and results-oriented, with a keen interest in delivering service excellence. – Essential
- Exceptional interpersonal and communication skills, enabling the building of strong relationships with a field-based team – Essential
- Experience of vehicle maintenance and fleet management – Advantageous
- A flexible approach to working arrangements and a willingness to travel as required – Essential
The role provides an opportunity to join a market leader that is experiencing continued growth. You will receive a competitive salary and package and will have the chance to work under a hybrid arrangement following a successful induction into the business.
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Field Operations Manager employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager
✨Tip Number 1
Make sure to highlight your previous experience in people management during the interview. Prepare specific examples of how you've successfully led and developed teams in the past, as this is a key requirement for the Field Operations Manager role.
✨Tip Number 2
Demonstrate your enthusiasm for training and development by discussing any relevant programs or initiatives you've implemented. This will show that you are committed to delivering a superb customer experience, which is essential for this position.
✨Tip Number 3
Prepare to discuss your analytical skills and how you've used data to drive service excellence in previous roles. Being results-oriented is crucial, so think of metrics or outcomes that showcase your impact.
✨Tip Number 4
Since the role involves fleet management, brush up on your knowledge of vehicle maintenance and legal requirements. Being able to speak confidently about these topics will give you an edge over other candidates.
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in people management and HR activities. Use specific examples that demonstrate your success in leading teams and delivering excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for training and development. Mention how you plan to motivate and develop the team to achieve high safety and service standards.
Showcase Analytical Skills: Provide examples in your application that showcase your analytical and results-oriented mindset. Highlight any past experiences where you improved service delivery or operational efficiency.
Highlight Communication Skills: Emphasize your exceptional interpersonal and communication skills. Discuss how you've built strong relationships with remote teams in the past and how this will benefit the role.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your People Management Skills
Be prepared to discuss your previous experience in managing teams. Highlight specific examples where you successfully motivated and developed team members to achieve great customer outcomes.
✨Demonstrate Your Customer Service Focus
Share instances where you delivered exceptional customer service. Emphasize your enthusiasm for training and development, and how it contributes to a superb customer experience.
✨Highlight Your Analytical Abilities
Prepare to discuss how you use data and analytics to drive results. Provide examples of how you've improved service delivery or operational efficiency in past roles.
✨Discuss Your Fleet Management Experience
If you have experience with vehicle maintenance and fleet management, be sure to mention it. Talk about how you ensured compliance with legal and safety requirements in your previous positions.
