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- Tasks: Lead and manage operations across three branches to enhance care services.
- Company: Join Bluebird Care, a top UK provider of homecare services for vulnerable adults.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous annual leave.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: 5+ years in senior management with a strong background in care operations required.
- Other info: Must be within a 30-minute commute of Bromley and have a valid driving license.
The predicted salary is between 42000 - 84000 £ per year.
Bluebird Care is one of the UK’s foremost Providers of privately funded Homecare and Live-in Care at home, helping 10,000’s of vulnerable adults across the country to live independently at home.
At Bluebird Care Bromley, Sevenoaks, Lewisham & Southwark our core strengths are our workplace culture, our people, and the quality of the service we provide, and we’re proud of the work we do.
To help us continue our journey we’re seeking someone to work across our 3 branches, leading our highly skilled teams and reporting directly to the franchise owners. As an ideal candidate, you will have proven senior management experience in a care setting. Your organisational, communication, and leadership skills are second to none and you enjoy nurturing and developing talent within the organisation. Our 3 Registered Managers, Live-in Care, Recruitment and Training Managers will report to you. You will work closely with this team to operate according to our company values to deliver the business plan and to develop the longer-term plans of the business.
Salary: up to £70,000 DOE pa + up to 10% performance related bonus; 4 weeks annual leave + BH’s
Objectives
- Lead the business functions and branch managers to achieve our goals for business growth
- Maximise the efficiency of our internal business processes
- Analyse our processes and performance and recommend solutions for improvement where necessary
- Work closely with the Registered Managers to monitor and improve quality & compliance with a view to achieving Outstanding CQC ratings
- Develop relations with senior social care and health leaders in our franchise areas and with the franchise company to develop our care offering
- Champion the promotion of equality, diversity and continuous improvement through data/process analysis and L&D
Responsibilities
- Manage and monitor, and where necessary develop, day-to-day operations systems and processes that provide insight into progress against business objectives, obstacles, and new initiatives
- Plan, monitor and analyse key metrics for the day-to-day performance of the operations to ensure timely and efficient completion of tasks and consistency of quality
- Build and maintain relationships with the internal team, undertaking regular supervision meetings with functional leaders and branch managers, setting clear expectations, offering support and knowledge, understanding progress, and managing performance
- Build and maintain strong working relationships with business development, compliance and marketing contacts at the franchise company to ensure we take every opportunity to grow our business
- Build and maintain relationships with external partners and health and social care leaders to develop our services and to support decisions regarding operational activity and our strategic goals
- Devise strategies to develop our care offering and how it is positioned in the market to support longer-term growth objectives
- Develop and uphold organisational policies and standards, ensuring these are understood and that legislative regulations are followed
- Work closely with Marketing and Recruitment to ensure our company values are adhered to within the business and used to differentiate our services from the outside. In particular ensure that PR & marketing and recruitment activities are leveraged to secure our business plan
- Report regularly to the franchise owners on performance against plan, business challenges, proposed solutions to address any challenges, and new opportunities
Skills And Qualifications
- Bachelor’s degree or equivalent
- 5 years + experience in senior management
- Detailed knowledge of care operations and CQC regulation
- Experience of working with finance, marketing, and HR functions
- Proven ability to work to and achieve business plan
- Proven ability to plan and manage operational processes for quality and efficiency improvements
- Experience with budget and business plan development
- Superior communication and team leadership skills demonstrated by previous professional success
- Must have a driving licence, a car and be willing to travel between sites as required (max 25 miles)
- Must live within 30mins commute of Bromley, Kent
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Group Operations Manager (Homecare) - Bromley, Kent employer: Bluebird Care
Contact Detail:
Bluebird Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Manager (Homecare) - Bromley, Kent
✨Tip Number 1
Familiarize yourself with the specific challenges and opportunities in the homecare sector, especially in Bromley and surrounding areas. Understanding local demographics and needs can help you demonstrate your strategic vision during interviews.
✨Tip Number 2
Network with professionals in the care industry, particularly those who have experience with CQC regulations. Building relationships with key players can provide insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your previous successes in managing teams and improving operational processes. Use specific examples that highlight your leadership skills and ability to drive business growth in a care setting.
✨Tip Number 4
Research Bluebird Care's values and recent initiatives. Being able to align your personal values with theirs and showing how you can contribute to their mission will make you a more attractive candidate.
We think you need these skills to ace Group Operations Manager (Homecare) - Bromley, Kent
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Bluebird Care's mission and values. Highlight how your experience aligns with their commitment to providing high-quality homecare services.
Tailor Your CV: Customize your CV to emphasize your senior management experience in care settings. Include specific examples of how you've led teams, improved processes, and achieved business objectives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your passion for developing talent within an organization. Mention your understanding of CQC regulations and how you can contribute to achieving outstanding ratings.
Highlight Relevant Skills: In your application, make sure to highlight your communication, organizational, and analytical skills. Provide examples of how you've successfully managed operations and built relationships with stakeholders in previous roles.
How to prepare for a job interview at Bluebird Care
✨Showcase Your Leadership Experience
Make sure to highlight your previous senior management roles in care settings. Discuss specific examples where you successfully led teams, improved processes, or achieved business objectives.
✨Demonstrate Your Knowledge of CQC Regulations
Familiarize yourself with the Care Quality Commission (CQC) standards and be prepared to discuss how you've ensured compliance in past roles. This will show your understanding of the regulatory environment in which Bluebird Care operates.
✨Emphasize Communication Skills
Since this role involves building relationships with various stakeholders, be ready to provide examples of how you've effectively communicated with team members, external partners, and senior leaders in your previous positions.
✨Prepare for Strategic Discussions
Think about strategies you've implemented in the past to drive business growth or improve service offerings. Be prepared to discuss how you would apply similar strategies at Bluebird Care to support their long-term goals.
