Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery, ensuring reliability and innovation in technology services.
- Company: HomeServe empowers people through technology, fostering teamwork and continuous improvement.
- Benefits: Enjoy a competitive salary, bonus, family PMI, and matched pension contributions.
- Why this job: Shape the future of IT services while driving impactful change and innovation.
- Qualifications: Proven leadership in IT service delivery with expertise in ITIL and stakeholder engagement.
- Other info: Join a people-first culture that values professional growth and development.
The predicted salary is between 84000 - 140000 ÂŁ per year.
up to ÂŁ140,000 + ÂŁ8,500 cash/car allowance, 25% bonus, Family PMI and up to 10% matched pension.
HomeServe is looking to recruit a Director of IT Service Delivery to join our Tech & Change team in our Walsall Head Office.
At HomeServe, we believe that great technology doesn’t just keep the business running—it empowers our people, supports our customers, and drives innovation. Our culture is built on teamwork, trust, and continuous improvement, and we’re looking for a Director of IT Service Delivery who shares our values and passion for making a meaningful impact.
The Role:
As our Director of IT Service Delivery, you’ll lead and evolve our “run and operate” technology services, ensuring reliability, innovation, and business alignment. This is a key leadership role, responsible for driving service excellence, fostering a people-first approach, and managing strategic third-party relationships.
You’ll also play a critical role in embedding regulatory frameworks such as operational resilience and SOx, ensuring our IT services meet the highest standards of compliance and performance.
Key Responsibilities:
- Lead IT Service Delivery functions, including Service Desk, End User Computing, and Application Support.
- Develop & execute an IT Service Strategy aligned with business goals and ITIL best practices.
- Embed & drive regulatory frameworks (e.g., operational resilience, SOx).
- Manage & influence relationships with Executive Board stakeholders.
- Innovate using automation and AI to enhance IT services and infrastructure.
- Ensure resilience through robust Business Continuity and IT Disaster Recovery plans.
- Collaborate & lead within the Technology Leadership Team, driving change and continuous improvement.
About You
We’re looking for a proactive, strategic, and people-focused leader who thrives in a fast-paced, collaborative environment. You’ll bring:
- Proven leadership experience in IT service delivery, particularly in managing large teams through change.
- Deep technical expertise in ITIL, service management, and infrastructure services.
- Commercial acumen, with experience in IT budgeting and vendor management.
- Exceptional stakeholder engagement skills, able to influence at all levels.
- A passion for people leadership, driving engagement and development within teams.
- A blend of strategic vision and hands-on approach, ensuring both high-level direction and practical execution.
Why Join HomeServe?
People-first culture – We care about our colleagues and customers, creating a supportive and inclusive environment. Impactful leadership – Your role will shape the future of IT services at HomeServe, directly contributing to our success. Exciting innovation – We’re embracing new technologies, from AI to automation, to stay ahead. Career growth – Be part of a business that values professional development and leadership progression.
#J-18808-Ljbffr
Director of IT Service Delivery employer: HomeServe UK
Contact Detail:
HomeServe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of IT Service Delivery
✨Tip Number 1
Make sure to showcase your leadership experience in IT service delivery during the interview. Prepare specific examples of how you've managed large teams through change and improved service excellence.
✨Tip Number 2
Familiarize yourself with ITIL best practices and be ready to discuss how you've implemented these frameworks in previous roles. This will demonstrate your deep technical expertise and alignment with the company's goals.
✨Tip Number 3
Highlight your commercial acumen by preparing to discuss your experience with IT budgeting and vendor management. Be ready to explain how you've influenced stakeholder relationships at all levels.
✨Tip Number 4
Show your passion for people leadership by sharing examples of how you've driven engagement and development within your teams. This aligns perfectly with HomeServe's people-first culture.
We think you need these skills to ace Director of IT Service Delivery
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of IT Service Delivery position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant leadership experience in IT service delivery. Emphasize your technical expertise in ITIL and service management, as well as your ability to manage large teams and drive change.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for people leadership and innovation. Use specific examples from your past experiences to demonstrate how you can contribute to HomeServe's culture and goals.
Highlight Stakeholder Engagement Skills: In both your CV and cover letter, make sure to showcase your exceptional stakeholder engagement skills. Provide examples of how you've influenced decision-making at all levels within an organization.
How to prepare for a job interview at HomeServe UK
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in IT service delivery. Highlight specific examples where you successfully managed large teams through change, demonstrating your ability to lead and inspire others.
✨Demonstrate Technical Expertise
Familiarize yourself with ITIL best practices and be ready to discuss how you've applied them in past roles. Show your deep understanding of service management and infrastructure services, as this will be crucial for the position.
✨Engage with Stakeholders
Prepare to talk about your experience in managing relationships with executive stakeholders. Share examples of how you've influenced decision-making at all levels and fostered collaboration across teams.
✨Emphasize a People-First Approach
Articulate your passion for people leadership and how you've driven engagement and development within your teams. Discuss strategies you've implemented to create a supportive and inclusive work environment.
