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For Companies At a Glance
- Tasks: Support fleet operations, manage customer inquiries, and ensure vehicle availability.
- Company: Join a global leader in vehicle maintenance solutions focused on safety and excellence.
- Benefits: Enjoy competitive salary, pension contributions, private medical coverage, and career growth opportunities.
- Why this job: Be part of a dynamic team that values safety, quality service, and personal development.
- Qualifications: Customer service experience, knowledge of fleet management, and proficiency in Microsoft Office required.
- Other info: Flexible split shifts with both day and night options available.
The predicted salary is between 28800 - 43200 £ per year.
Fleet Support Coordinator
The Opportunity
Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment.
Key Responsibilities
- Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
- Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
- Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
- Liaise with customers on vehicle status, maintenance schedules, and repairs.
- Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
- Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
- Maintain accurate records of fleet movements, repairs, and service costs.
- Actively promote a safe work environment by reporting hazards, incidents, and near-misses.
What We Are Looking For
Skills & Experience & Behaviours
- Prior Customer Service or Call Centre experience.
- Strong understanding of fleet management, vehicle maintenance, and workshop operations.
- Familiarity with SAP systems and customer service operations in a logistics environment.
- Experience in a customer-focused role within the vehicle maintenance or aviation sector.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
- Proactive, self-motivated, and able to prioritise tasks effectively.
- A team player with strong communication and problem-solving skills.
- Customer-focused with a detail-oriented and professional approach.
Why You Will Love Working With Us
- Competitive salary and benefits package.
- Career progression opportunities within a growing company.
- A dynamic, team-focused work environment that values safety and quality service.
What We Offer
- 6% employer pension contribution.
- 3x salary Life Assurance.
- Private Medical coverage.
- Employee Assistance Programme (EAP).
About Us
We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness.
Apply Now
Submit your CV and cover letter today to join our dynamic team!
Working Hours/Shift Pattern
• Split Day & Night Shifts:
Week 1 – days (Apply online only) or (Apply online only)
Week 2 – Nights (Apply online only) or (Apply online only)
Week 3 – days (Apply online only) or (Apply online only)
Week 4 – Nights (Apply online only) or (Apply online only)
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Fleet Support Coordinator employer: TCR UK Limited
Contact Detail:
TCR UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Support Coordinator
✨Tip Number 1
Familiarize yourself with SAP systems, as this is crucial for processing jobs and creating service requests. Consider taking a short online course or tutorial to boost your confidence in using SAP.
✨Tip Number 2
Highlight any previous experience in customer service or call center roles during your conversations. Be ready to share specific examples of how you handled customer inquiries or resolved issues effectively.
✨Tip Number 3
Demonstrate your understanding of fleet management and vehicle maintenance by discussing relevant experiences or knowledge during interviews. This will show that you are well-prepared for the role.
✨Tip Number 4
Emphasize your strong communication and problem-solving skills. Prepare to discuss scenarios where you successfully navigated challenges in a team environment, showcasing your ability to work collaboratively.
We think you need these skills to ace Fleet Support Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Fleet Support Coordinator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, fleet management, and any familiarity with SAP systems. Use specific examples that demonstrate your problem-solving skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences align with the responsibilities of the Fleet Support Coordinator and express your enthusiasm for contributing to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TCR UK Limited
✨Show Your Customer Service Skills
Since prior customer service experience is crucial for this role, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain a professional demeanor.
✨Demonstrate Your Fleet Management Knowledge
Familiarity with fleet management and vehicle maintenance is key. Brush up on relevant terminology and processes, and be ready to discuss any previous experiences you have in managing fleet operations or working within a logistics environment.
✨Be Prepared to Discuss SAP Experience
Since the role involves processing jobs in SAP, it’s important to demonstrate your proficiency with this system. If you have experience using SAP, prepare to discuss how you've utilized it in past roles, including creating service requests or managing data.
✨Highlight Your Problem-Solving Abilities
The position requires strong problem-solving skills, especially when dealing with breakdowns or incidents. Think of examples where you've successfully identified problems and implemented solutions, showcasing your proactive approach and ability to prioritize tasks effectively.
