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- Tasks: Join our inbound call center to provide top-notch customer support.
- Company: Work for a leading insurance company with great career growth opportunities.
- Benefits: Enjoy hybrid working, competitive salary, and fantastic company perks.
- Why this job: Be part of a customer-centric team that values your listening skills and promotes from within.
- Qualifications: Experience in customer-focused roles is key; regulated environment experience is a plus.
- Other info: Complete an 8-week training program before transitioning to a hybrid work model.
The predicted salary is between 25000 - 25000 £ per year.
The role is working for our client, an Insurance company based in Central Reading. They are part of a larger group and have some great career opportunities.
They are looking for someone to join their inbound call centre. You will take part in an 8-week training programme during which you will need to be in the office every day. After that, they are offering hybrid working (3 days in the office, 2 days can be remote). The focus for them is to put the customer at the heart of everything. There is no selling in this role. Focus on great client interaction and good listening skills are key. The hours are Monday – Friday, 9.00 am – 5.00 pm.
They are a great organisation to work for and offer real progression. They use the customer support centre as a way to look for talent, and they regularly have employees within the role who are promoted throughout the business. If you are seeking a role where you really have the customer’s needs at the core of everything you do, we would love to hear from you.
Experience of working within a similar customer-focused role is important, but this can be face-to-face or over the telephone. If you have any experience of working within a regulated environment like financial services, this would also be beneficial.
The starting salary is £25,000 plus some great company benefits.
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Customer Support Specialist employer: JobsBatch
Contact Detail:
JobsBatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da der Job stark auf Kundeninteraktion basiert, solltest du in der Lage sein, klar und freundlich zu kommunizieren. Übe, aktiv zuzuhören und auf die Bedürfnisse der Kunden einzugehen.
✨Tip Number 2
Informiere dich über die Versicherungsbranche und die spezifischen Dienstleistungen des Unternehmens. Ein gutes Verständnis der Branche wird dir helfen, im Vorstellungsgespräch kompetent zu wirken und zeigt dein Interesse an der Position.
✨Tip Number 3
Bereite dich darauf vor, Beispiele aus deiner bisherigen Berufserfahrung zu teilen, die deine Fähigkeiten im Kundenservice unter Beweis stellen. Denke an Situationen, in denen du erfolgreich mit Kunden interagiert hast, um deine Eignung für die Rolle zu demonstrieren.
✨Tip Number 4
Zeige deine Bereitschaft zur Weiterbildung und Entwicklung. Das Unternehmen bietet Karrierechancen und Schulungen an, also sei bereit, über deine Lernbereitschaft und deine langfristigen Ziele im Unternehmen zu sprechen.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Support Specialist. Highlight your customer interaction skills and any relevant experience in your application.
Tailor Your CV: Customize your CV to emphasize your experience in customer-focused roles, whether face-to-face or over the phone. Include specific examples that demonstrate your listening skills and ability to put customers first.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you are interested in this role and how your background aligns with the company's values of great client interaction.
Highlight Relevant Experience: If you have experience in a regulated environment like financial services, make sure to mention it. This can set you apart from other candidates and show your understanding of the industry.
How to prepare for a job interview at JobsBatch
✨Understand the Company Culture
Before your interview, take some time to research the insurance company and its values. Since they emphasize putting the customer at the heart of everything, be prepared to discuss how you align with this philosophy in your previous roles.
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening skills. This can be done by paraphrasing questions or comments made by the interviewer, which shows that you value their input and are focused on understanding their needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer interaction skills. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Relevant Experience
Make sure to highlight any experience you have in customer-focused roles, especially in regulated environments like financial services. Share specific examples that illustrate your ability to provide excellent client interaction without the need for selling.
