Client Solutions Consultant STORM

Are you passionate about technology, customer solutions, and have experience in Emergency Services IT systems specifically STORM?

Our Public Safety Group is a leading provider of the STORM Command and Control application, serving 70% of the police market in England & Wales, as well as providing a national solution in Scotland and internationally. We are expanding our STORM Client Solutions Consultants team and are looking for an experienced individual to join us in supporting our market-leading STORM customer base.

The role involves a variety of responsibilities, including ticketed issue resolution, change and transformation activities, and assisting customers in migrating to our latest Command & Control/Computer Aided Dispatch (CAD) product offering, SmartSTORM. As a key member of the team, you will work closely with customers, developing strong relationships and understanding their business requirements to map them to STORM functional solutions.

What you\’ll be doing:

1. Provide STORM consultancy, assisting customers in configuring the system, installing new interfaces, and answering \”how-to-use\” questions.
2. Understand customer business processes and requirements, advising on standard methodologies.
3. Implement and support the STORM Product Suite, SmartSTORM, and Interface modules in customer environments.
4. Respond to and resolve customer support tickets.
5. Actively take part in testing new developments and changes, championing improvements.
6. Serve as the first point of contact for technical matters for assigned customers.
7. Join an out-of-hours support rota once sufficient experience and confidence are gained, with additional financial compensation for coverage.

What you’ll bring:

1. Knowledge of the STORM Product Suite, SmartSTORM, and Interface Modules.
2. Familiarity with Police or Fire Command and Control concepts and functionality.
3. Experience supporting IT systems, ideally in an Emergency Services context.
4. Strong problem-solving and communication skills.
5. Experience working in an Emergency Services IT Systems and Services environment (customer or supplier).

Desirable Skills:

1. Basic understanding of various Database Management Products and Technologies.
2. Basic knowledge of Client/Server architectures, Networking, Middleware, and Cloud platforms.
3. Proficient in Microsoft Windows Desktop (latest versions) and Microsoft Windows Server (latest versions).
4. Knowledge of SQL and relational databases (database concepts, table structures, and ability to write and implement queries).

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: UK, Hybrid – Client site travel required when essential.

Security Clearance Level: Eligible to obtain NPPV3

Internal Recruiter: Soraya

Salary: £45,000 – £57,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

#J-18808-Ljbffr