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- Tasks: Be the go-to person for Amazon's Selling Partners, solving their queries and enhancing their experience.
- Company: Join Amazon, a global leader in e-commerce, dedicated to customer satisfaction.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact on buyers' experiences while working in a supportive team culture.
- Qualifications: Must be a college graduate, fluent in English, with strong communication skills.
- Other info: Ideal for those who thrive in fast-paced settings and love problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service8. Actively seeks solutions through logical reasoning and data interpretation independently.9. Fosters a positive and cooperative team environment.10. Demonstrates Enthusiasm for learning and commitment to continuous improvementBASIC QUALIFICATIONS- 1. College Graduate- 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills- 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)- 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidaysPREFERRED QUALIFICATIONS- 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment- 2. Business acumen in areas of e-commerce and retail is advantageous.- 3. Typing skills of 30 words per minute with an accuracy of 93%
Amazon TA | Selling Partner Support Associate, Selling Partner Support | united kingdom employer: Amazon TA
Contact Detail:
Amazon TA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon TA | Selling Partner Support Associate, Selling Partner Support | united kingdom
✨Tip Number 1
Familiarize yourself with Amazon's Selling Partner services and the common issues they face. Understanding their pain points will help you provide better support and demonstrate your customer-centric approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in a multi-channel environment. You might be asked to demonstrate how you would handle a query via phone, chat, or email, so being comfortable with all formats is key.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved complex customer issues in the past. Highlighting your critical thinking skills will set you apart from other candidates.
✨Tip Number 4
Emphasize your adaptability and willingness to learn. The role requires flexibility in a dynamic environment, so sharing experiences where you've successfully adapted to change will resonate well with the hiring team.
We think you need these skills to ace Amazon TA | Selling Partner Support Associate, Selling Partner Support | united kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the role, such as critical thinking and communication abilities. Use keywords from the job description to catch the recruiter's attention.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer-centric approach and provide examples of how you've successfully resolved complex queries in previous roles. Show enthusiasm for the position and mention your adaptability to dynamic environments.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure that your application materials are well-written and free of errors. Consider including examples of how you've built trust and rapport with clients or partners in past experiences.
Highlight Technical Proficiency: Mention your experience with operating systems and office suites, particularly if you have used them in a customer service context. If you have experience with e-commerce platforms, be sure to include that as well.
How to prepare for a job interview at Amazon TA
✨Show Your Customer-Centric Mindset
Make sure to highlight your experience in providing exceptional customer service. Share specific examples where you resolved complex issues for clients, demonstrating your ability to build trust and strengthen relationships.
✨Demonstrate Flexibility and Adaptability
Since the role requires working in a dynamic environment, be prepared to discuss how you've successfully adapted to changing priorities in previous jobs. Use examples that showcase your sense of urgency and ability to handle multiple tasks simultaneously.
✨Communicate Clearly and Professionally
Practice your verbal and written communication skills before the interview. Be ready to demonstrate how you listen empathetically and respond appropriately to concerns, as effective communication is key in this role.
✨Emphasize Team Collaboration
The position requires fostering a positive team environment. Share experiences where you contributed to team success or drove process improvements, showing that you value collaboration and are committed to continuous improvement.
