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For Companies At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join The Baileys Hotel, a part of Millennium Hotels & Resorts, known for exceptional service.
- Benefits: Enjoy a collaborative work environment and opportunities for growth.
- Why this job: Be part of a team that values guest satisfaction and teamwork.
- Qualifications: Looking for passionate individuals with leadership skills and hospitality experience.
- Other info: If you’re ready to inspire and make a difference, apply today!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The Baileys Hotel London is seeking a proactive and detail-oriented Assistant Reservation Manager to support the Reservations Department and contribute to the hotels revenue goals. Reporting directly to the Revenue Manager, the role involves managing day-to-day reservations activities, optimizing occupancy and revenue, and ensuring a seamless booking experience for all guests
Key Job Responsibilities:
- To manage the day to day operation of the reservations department ensuring that all systems and procedures identified in the reservations.
- To ensure that the department provides a high level of customer service and meets the brand standard for all reservations.
- To ensure that you and your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.
- Knowledge of Opera Cloud is highly preferred.
- Manage any allocation in Opera and ensure it is updated accordingly.
- Assist with implementation of procedures, to enable smooth booking/check in process.
- Work to develop updated SOPs for daily tasks, and share with FO or relevant depts.
- Oversee and where required assist with the Monthly Commission reconciliation
- Be fully conversant with all operating and computer systems
- Balancing inventory
- Take responsibility of Group Enquiries and bookings-from enquiry stage, through to arrival ensuring all key depts. are fully aware of requirements and any F&B or special arrangements.
- Any other duties or responsibilities as may be required to meet business needs.
- This role includes structured growth opportunities and exposure to the responsibilities of a Revenue Manager.
In return, we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
AMRT1_UKCT
Assistant Reservations Manager employer: The Baileys Hotel London
Contact Detail:
The Baileys Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reservations Manager
✨Tip Number 1
Familiarize yourself with the unique guest experience that The Baileys Hotel offers. Research their services and amenities to understand how you can contribute to enhancing this experience as an Assistant Reservations Manager.
✨Tip Number 2
Network with current or former employees of Millennium Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to lead a team and deliver excellent guest service. Be ready to discuss specific situations where you inspired your team to achieve great results.
✨Tip Number 4
Show your passion for the hospitality industry during your interactions with the hiring team. Your enthusiasm can set you apart from other candidates and highlight your commitment to providing exceptional guest experiences.
We think you need these skills to ace Assistant Reservations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Reservations Manager position at The Baileys Hotel. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in front office management and guest service. Use specific examples that demonstrate your ability to lead a team and enhance the guest experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific instances where you have successfully managed a team or improved guest satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Baileys Hotel London
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As an Assistant Reservations Manager, you'll need to inspire and lead a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in previous positions.
✨Highlight Collaborative Experiences
The role emphasizes working collaboratively with other hotel areas. Be ready to talk about times when you worked cross-functionally and how you contributed to a positive team environment.
✨Research the Hotel's Unique Offerings
Familiarize yourself with The Baileys Hotel and its unique guest offerings. This knowledge will help you tailor your responses and show that you're genuinely interested in the position and the company.
