Client Success Manager – Retail Media

What You\’ll Do:

Criteo provides technology and commercial capabilities that enable retailers to generate trade, brand and agency revenues from partners who sell products within their store or online. Brands and sellers use sponsored products and display advertising (on-site) and a variety of off-site formats (display, video, CTV) to engage customers throughout their customer journey, with the purpose of increasing sales and creating loyalty to the retailer. “Commerce Media” connects retailers 1PD, commerce audiences and digital assets to ensure relevancy and the capability to provide personalized product promotions that are relevant to the shopper.

• Be an inclusive, respectful, and trustworthy business partner for your clients.

• Drive a positive and strong can-do attitude by ensuring full understanding and successful utilization of Criteo’s technology and services by your retailers. Create a focus on the customer and build a broad knowledge of our technology, processes, and retailer solutions.

• Engage with your clients on sales & operational topics and represent Criteo promoting an understanding of retail media and commerce media.

Manage project and initiatives that unlock value and revenue growth for retailers, including (but not limited to):

• Integrations and new inventory/ad placement expansion.

• Identify upsell opportunities.

• Sales training & enablement.

• Coordination with Criteo brand & agency sales team (where required).

• Coordinating technical troubleshooting, ensuring business needs/impact are captured.

• Requests related to analytics, custom reports, campaign management, billing.

• Platform training.

• Work cross-functionally with a range of internal stakeholders (e.g. sales, technical, analytics, solutions, creative, finance/billing and legal teams) to represent the needs of your clients and deliver key projects.

• Build and maintain relationships with your clients.

• Develop and present quarterly business reviews with clear alignment to the client\’s strategic objectives.

• Support in the development of yearly business plans that align with the clients technical and commercial roadmap.

Who You Are:

• You\’ve got experience as a Customer Success / Account Manager and/or client-facing role within digital marketing, online advertising, or e-commerce field.

• You have experience working with retailers or complex/ambitious clients who expect a deep partnership that generates results.

• Experience working with SaaS technologies.

• You have a natural ability to listen to the needs of a customer.

• Self-motivated team player with ability to take the initiative and deliver solutions.

• Strong written and verbal communication and persuasion skills.

• High intellectual curiosity and hunger to learn in an ambiguous environment.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

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