Sales and Marketing Coordinator

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for a Sales & Marketing Coordinator to join the Sales & Marketing at Raffles London at the OWO.

Reporting into Director of Sales & Marketing, you will oversee the overall smooth coordination of the Sales & Marketing Department. The role supports all members of the Sales Team including the Director of Sales. To work closely with and support the Director of Sales & Marketing on all departmental disciplines including Events, Revenue Management and Marketing & Communications.

Specifically, as the Sales & Marketing Coordinator , your responsibilities will include:

• Providing general administrative support to the Director of Sales & Marketing and to the Sales Team e.g. diary management, daily trace, travel arrangements, set up of internal and external meetings.
• Ensuring that all hotel collateral (both digital & print), corporate gifts and departmental stationery are updated and current and managing the inventory of all stock.
• Researching and identifying original and unique corporate gifts to mark special occasions such as Eid, Chinese New Year, Christmas, New Year, birthdays etc. Ensuring gifts are in stock in a timely fashion, are on brand and within budget.
• Conducting site inspections, participating in FAM trips and assisting with events as required.
• Attending sales appointments and events with relevant Sales Manager as required.
• Ensuring that departmental files are all clean, secure and up to date.
• Dealing with general day-to-day enquiries to the Sales & Marketing Department and referring enquiries to relevant team members where appropriate.
• Liaising closely with Raffles & Accor Corporate Offices and RSO’s.
• Conducting analysis of statistics and reports as directed by the Director of Sales and Marketing.
• Monitoring competitor hotels and updating Director of Sales & Marketing and Sales Team with any significant developments and promotions.
• Liaising with the purchasing department and outside suppliers with regard to departmental administrative requirements.
• Liaising with the Finance Department to chase commission payments, outstanding invoices and expenses.
• Arranging welcome cards and special amenities for VIP guests as highlighted by the Director of Sales & Marketing.
• Providing support for the travel requirements of members of the Sales & Marketing team.
• Responding to general hotel information enquiries.
• Performing other duties as required or assigned including working in a different department or restaurant than usually assigned.

Who are we looking for?

• Proficiency in Microsoft applications (Windows, Excel, PowerPoint, Word, Outlook)
• Experience with Delphi, Opera or similar PMS system
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.

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