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- Tasks: Lead initiatives to support customer welfare and manage relationships with external support providers.
- Company: Join a forward-thinking company focused on social responsibility and customer care.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Make a real impact by championing customer welfare and promoting fairness in the community.
- Qualifications: Experience in social responsibility or customer service roles is preferred.
- Other info: This role offers a chance to shape policies that benefit vulnerable customers.
The predicted salary is between 24000 - 56000 £ per year.
Customer Welfare Manager Salary: £35,000 – £40,000 per annum DOE Hours: Monday- Friday 9am 5pm Location: Redditch (with travel required) Hybrid role Are you passionate about making a difference in the lives of vulnerable customers? Do you have experience in building meaningful relationships and driving positive social change? Our client is looking for a Customer Welfare Manager to champion vulnerability across their operations and ensure customers receive the best possible outcomes, regardless of their circumstances. Role Purpose: As the Customer Welfare Manager, you will lead the effort to enhance customer welfare across multiple debt recovery streams. You will collaborate with internal and external stakeholders to strengthen the support network for customers and help drive key initiatives focused on fairness, social value, and customer service. Key Responsibilities as a Customer Welfare Manager: Develop and manage relationships with debt advice providers and other third-party organisations to build a robust support network for customers. Oversee the Welfare and Safeguarding teams, providing training, support, and ensuring policies and procedures are followed. Represent the company at events, seminars, and networking opportunities related to vulnerability and fairness in the enforcement sector. Conduct research and share insights to enhance operationa…
Customer Welfare Manager employer: Priority Recruitment Careers
Contact Detail:
Priority Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Welfare Manager
✨Tip Number 1
Make sure to familiarize yourself with the key stakeholders in the social responsibility and customer welfare space. Understanding who the major players are, such as debt advice providers and third-party organizations, will help you build valuable connections.
✨Tip Number 2
Attend industry seminars and networking events focused on customer welfare and social responsibility. Engaging with professionals in these settings can provide insights into best practices and may even lead to potential job referrals.
✨Tip Number 3
Showcase your understanding of Environmental, Social & Governance (ESG) strategies. Being knowledgeable about how these frameworks apply to customer welfare will set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to manage relationships effectively. Highlight any past experiences where you've successfully built networks or collaborated with various stakeholders to achieve positive outcomes for customers.
We think you need these skills to ace Customer Welfare Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Welfare Manager position. Understand the key responsibilities and how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in social responsibility, customer welfare, and stakeholder management. Use specific examples that demonstrate your ability to manage relationships and support vulnerable customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer welfare and social responsibility. Mention any relevant achievements and explain how you can contribute to the company's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Priority Recruitment Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Welfare Manager. Familiarize yourself with concepts like social responsibility, vulnerability, and how they relate to customer welfare.
✨Showcase Your Networking Skills
Since this role involves managing relationships with external support providers, be prepared to discuss your experience in building and maintaining professional networks. Share specific examples of how you've successfully collaborated with stakeholders in the past.
✨Demonstrate Your Commitment to Social Values
This position is centered around social responsibility. Be ready to talk about your passion for customer welfare and any previous initiatives you've been involved in that align with environmental, social, and governance strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of examples where you've had to advocate for vulnerable customers or navigate complex situations to achieve positive outcomes.
