Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of energy advisers and manage daily operations while providing technical support.
- Company: Join a supportive charity focused on delivering essential energy advice during the fuel crisis.
- Benefits: Enjoy flexible working, 30 days annual leave, and mental health initiatives.
- Why this job: Be part of a collaborative culture that values diversity and personal growth.
- Qualifications: 1+ year in energy advice, supervisory experience, and strong communication skills required.
- Other info: This role promotes continuous professional development and embraces technology.
The predicted salary is between 36000 - 60000 £ per year.
Working as part of the Energy Team, we are looking for a Supervisor who can lead a team of energy advisers delivering advice and support to clients as they face the ongoing fuel crisis. The successful applicant will be an efficient and flexible team member who has:
- Experience in undertaking energy advice work for a minimum of 1 year
- Excellent communication & teamwork skills
- The ability to provide technical support and act as consultant to colleagues on complex queries
- Experience or understanding of the quality review process
- Supervisory experience
- Experience providing support as a Supervisor or Team Leader
- Experience of giving energy advice and able to comfortably provide technical supervision
- Good understanding of service delivery monitoring and performance management practices and procedures
- Experience or understanding of undertaking quality checks or file reviews
- Ability to prioritise own workload and that of the team
- Excellent written and communication skills
- Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed.
- An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.
- Proven ability to keep up to date with technology and take individual responsibility for learning new technologies.
- A commitment to continually developing yourself professionally, and support the wider team’s development as well.
Job responsibilities:
- Day-to-day management of service including chairing team meetings
- Performance against targets and quality standards, such as case checking
- Staff supervision, one to ones and inductions
- Limited advice delivery for complex energy advice cases
- Technical support on energy queries
This full-time role, working 35 hours per week with first-class benefits:
- Flexible working opportunities
- 30 days annual leave + bank holidays, pro-rata (plus additional days for length of service)
- Employee assistance scheme
- Salary sacrifice scheme
- Perks and savings scheme
- Mental health and wider wellbeing initiatives
- Learning, development and growth opportunities
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
#J-18808-Ljbffr
Energy Team Leader employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Team Leader
✨Tip Number 1
Make sure to highlight your supervisory experience in your conversations. When discussing your background, emphasize how you've successfully led teams and supported colleagues in delivering energy advice.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in energy advice. Being knowledgeable about current issues will not only help you in interviews but also show your commitment to professional development.
✨Tip Number 3
Demonstrate your understanding of service delivery monitoring and performance management practices. Be prepared to discuss specific examples of how you've implemented these in previous roles.
✨Tip Number 4
Show your commitment to diversity and inclusion during discussions. Share experiences where you've fostered a supportive environment for your team, as this aligns with our values at StudySmarter.
We think you need these skills to ace Energy Team Leader
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in energy advice work and any supervisory roles you've held. Use specific examples to demonstrate your skills in managing a team and providing technical support.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with clients and colleagues. Mention any experiences where you facilitated open discussions or resolved complex queries.
Demonstrate Commitment to Diversity and Inclusion: Express your understanding of the importance of diversity and inclusion in the workplace. Share any relevant experiences that showcase your commitment to creating a supportive environment for all team members.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'service delivery monitoring' and 'performance management', to ensure your application stands out.
How to prepare for a job interview at Citizens Advice BANES
✨Showcase Your Leadership Skills
As a potential Energy Team Leader, it's crucial to demonstrate your supervisory experience. Share specific examples of how you've successfully led a team, managed performance, and supported colleagues in their development.
✨Communicate Clearly and Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex energy advice cases. Be prepared to explain technical concepts in a way that is easy for others to understand.
✨Demonstrate Your Commitment to Diversity and Inclusion
The organization values fairness and the positive impact of diversity. Be ready to discuss how you have fostered an inclusive environment in your previous roles and how you plan to continue this commitment as a leader.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of energy advice and service delivery monitoring. Be prepared to answer questions about quality checks and file reviews, showcasing your understanding of these processes.
