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- Tasks: Lead a team, manage operations, and ensure client satisfaction in a 24/7 environment.
- Company: Ward Security provides top-notch security solutions across the UK with over 1500 dedicated professionals.
- Benefits: Enjoy financial support for SIA licensing, pension schemes, gym discounts, and more!
- Why this job: Join a culture that values growth, inclusivity, and employee well-being while making a real impact.
- Qualifications: 2+ years in Operations/Security, strong leadership skills, and proficiency in Microsoft Office required.
- Other info: Flexible hours and opportunities for training and development await you!
The predicted salary is between 36000 - 60000 £ per year.
Are you currently a Manager looking to progress? Do you have experience leading a team? Are you efficient, flexible and have the availability to manage operations on a 24/7 basis?
…Apply now!
The Account Manager is responsible for ensuring the effective and efficient management of the Company’s business using operational interaction, direct supervision of staff and liaison with clients for a designated region.
Job Title: Account Manager
Location: Ward Security, Appold Street, London, EC2A2AW
Shift pattern: Monday – Friday
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
Additional benefits we offer via our Reward membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Key Responsibilities:
- Be actively involved in all operational duties, ensuring you can provide a comprehensive account of actions taken by staff under your responsibility, and the Company’s operational needs whilst always leading by example.
- Manage the finances for each site, expecting to maximise profit through tight management of direct costs and ad-hoc work.
- Using commercial awareness to support the growth of your region by identifying business opportunities and working with the regional sales team to identify growth opportunities.
- Keeping up to date with current threat levels, advising staff and clients accordingly, and looking at action plans to implement given a change in status.
- Ensure efficient and effective deployment of personnel, look to maximise trained resources, ensure rates of pay reflect site requirement, minimising enhanced subsequent costs.
- When necessary, ensure completion of investigations/disciplinary/Grievance hearings in line with company policy.
- Undertake monthly review/KPI meetings with all Clients ensuring client-specific documentation and reports are produced in a timely manner. To identify areas of best practice. Similarly, producing action plans for remedial areas as and when necessary.
- Effective leadership, continuously monitoring the progress of all staff, evaluating through regular supervision and appraisal of the targets and objectives, and correcting underperformance as necessary to ensure the highest level of service delivery.
- To support contractual changes, when necessary, liaise with relevant departments through contract mobilisation to establish a comprehensive appreciation of full requirements and pricing structure and expectations.
- Ensure the smooth running of the designated portfolio by liaising with the appropriate staff as necessary to ensure the effective use of Company resources to achieve its mission.
- Flexible approach and availability to manage a 24/7 Operation as part of a team.
Knowledge, Skills and Experience required:
- Min 2 years within Operations/Security
- Experience in leading a team
- Excellent communication skills, leadership, influencing and negotiation skills with various audiences
- Knowledge of KPI reporting with an understanding of impact
- Demonstrable track record of leading and managing teams
- Good knowledge of Microsoft Office applications
- Ability to negotiate with stakeholders at all levels and demonstrate the ability to build solid relationships with internal and external clients
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision: We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
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Head Quarters - Account Manager employer: Ward Talent Team
Contact Detail:
Ward Talent Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Quarters - Account Manager
✨Tip Number 1
Make sure to highlight your leadership experience in your conversations. As an Account Manager, you'll need to demonstrate how you've effectively led teams in the past, so be ready to share specific examples of your management style and successes.
✨Tip Number 2
Familiarize yourself with the company's operations and security services. Understanding Ward Security's offerings will help you engage more meaningfully during interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare to discuss your experience with KPI reporting and financial management. Since the role involves maximizing profits and managing finances, being able to articulate your past experiences in these areas will set you apart.
✨Tip Number 4
Network with current or former employees of Ward Security if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Head Quarters - Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and team leadership. Use specific examples that demonstrate your ability to manage finances, lead a team, and handle operational duties effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities of the Account Manager position. Be sure to showcase your leadership skills and ability to manage a 24/7 operation.
Highlight Relevant Skills: Emphasize your communication, negotiation, and KPI reporting skills in your application. These are crucial for the role and will help you stand out as a candidate who can effectively manage client relationships and operational needs.
Showcase Your Flexibility: Since the role requires availability to manage operations on a 24/7 basis, make sure to mention your flexibility and willingness to adapt to various situations. This will demonstrate your commitment to the role and the company's operational requirements.
How to prepare for a job interview at Ward Talent Team
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, highlighting your leadership style and how you motivate others.
✨Understand the Company's Operations
Familiarize yourself with Ward Security's operations and services. Being knowledgeable about their business model will help you discuss how you can contribute to their goals and improve operational efficiency.
✨Prepare for KPI Discussions
Since the role involves KPI reporting, be ready to discuss your experience with KPIs. Think of specific metrics you've tracked in previous roles and how you've used that data to drive performance improvements.
✨Demonstrate Flexibility and Availability
The job requires managing operations on a 24/7 basis. Be prepared to discuss your availability and how you can maintain flexibility in your schedule to meet the demands of the role.
