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For Companies At a Glance
- Tasks: Help community members with questions and issues about our platform.
- Company: Join Intigriti, a leader in the cybersecurity space empowering ethical hackers.
- Benefits: Enjoy competitive salary, hybrid work, and a yearly learning budget.
- Why this job: Be part of a growing industry making a real impact while celebrating diversity.
- Qualifications: 2+ years in community support; strong problem-solving and communication skills required.
- Other info: Work with a fun, international team and enjoy social activities!
The predicted salary is between 28800 - 43200 £ per year.
Your mission
As a Junior Community Support Engineer, you are one of the first points of contact for platform users with questions, problems or praise related to Intigriti\’s products or services.
As one of the first points of contact for Intigriti community members, you radiate our mission and vision, strive for an excellent Support Operations experience, and are pro-active suggesting potential improvements to help us scale our personal and solution-oriented support services, with our growing community of security researchers.
What you\’ll be doing
- Answering and troubleshooting support queries by community members.
- Monitoring all feedback and communication channels.
- Ensuring swift and efficient case resolution through frequent follow-ups and check-ins.
- Supporting the documentation process of frequently asked questions and knowledge database resources.
- Supporting administrative tasks related to payments, sanction lists checks, platform suspensions and user accounts on an ad-hoc basis when required.
What you\’ll bring
- You have a minimum of 2 years\’ experience in client- or community- facing support environments.
- Others describe you as a people-oriented, positive, patient, and friendly person.
- You possess problem solving skills, and the ability to resolve low-level technical issues that can be solved by reading public or internal documentation or resources.
- You have an excellent command of the English language and can write in a fluent manner with a professional tone-of-voice that is adapted to the audience.
- You have the discipline to strictly meet SLA\’s, anticipate and escalate in the event of potential problems.
- Experience with community management, customer service or success management is a plus, as well as experience with a ticketing or business chat system.
What is in it for you?
- Competitive salary
- 26 days of annual leave and Bank Holidays
- ☆ Top-notch Private Healthcare and Health Cash Plan
- Hybrid working model
- Initial home office budget
- 2-month work abroad policy
- Great training and yearly learning budget
- Employer pension scheme
- Enhanced maternity pay
- Social activities and team outings
- Referral bonus
- Employee Assistance Program
- Great hardware and access to the best tools to be successful in your role
- Mobile subscription contribution
Why join us?
- Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
- We provide a clear career path and learning budget to help set you up for success.
- Join a company that\’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
- Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
- We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
- We\’re backed by top investors who are enabling us to grow internationally.
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Junior Community Support Engineer employer: Intigriti
Contact Detail:
Intigriti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Community Support Engineer
✨Tip Number 1
Familiarize yourself with Intigriti’s products and services. Understanding the platform inside and out will help you answer community queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Engage with the Intigriti community on social media and forums. This will not only give you insights into common issues faced by users but also show your proactive approach to community support.
✨Tip Number 3
Brush up on your problem-solving skills, especially in low-level technical issues. Being able to troubleshoot effectively will set you apart as a candidate who can handle user queries efficiently.
✨Tip Number 4
Highlight any experience you have with ticketing or business chat systems during your interactions. Familiarity with these tools is a plus and shows that you can adapt quickly to the support environment.
We think you need these skills to ace Junior Community Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Junior Community Support Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in client- or community-facing support environments. Provide specific examples of how you've successfully resolved issues or improved processes in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your command of the English language. Use a professional tone in your application and provide examples of how you've effectively communicated with users or team members.
Express Enthusiasm for Cybersecurity: Convey your passion for the cybersecurity industry in your application. Mention any relevant interests or experiences that align with Intigriti’s mission and vision, showing that you are genuinely excited about the opportunity.
How to prepare for a job interview at Intigriti
✨Show Your People Skills
As a Junior Community Support Engineer, your ability to connect with users is crucial. Be prepared to share examples of how you've successfully handled customer queries in the past, showcasing your friendly and patient demeanor.
✨Demonstrate Problem-Solving Abilities
Highlight your experience in resolving technical issues, even if they are low-level. Discuss specific instances where you utilized documentation or resources to troubleshoot effectively, showing that you can think on your feet.
✨Familiarize Yourself with the Company’s Mission
Understand Intigriti's mission and vision thoroughly. During the interview, express how you resonate with their goals and how you can contribute to enhancing the support operations experience for community members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-life support scenarios. Practice articulating your thought process and actions in these situations, emphasizing your proactive approach to suggesting improvements.
