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For Companies At a Glance
- Tasks: Provide 2nd line IT support in a dynamic enterprise environment.
- Company: Join UAL, a leader in creative education since 1842, inspiring change globally.
- Benefits: Enjoy a collaborative culture and opportunities for skill expansion.
- Why this job: Be part of impactful projects while supporting a diverse community of students and staff.
- Qualifications: Must have IT qualifications or relevant experience in 2nd line support.
- Other info: Occasional travel to other campuses may be required.
The predicted salary is between 30000 - 42000 £ per year.
Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment?
The IT Support Analyst is an opportunity for an experienced IT support professional to work with colleagues across Digital & Technology, including on key projects such as deployments or installations. We are looking for a highly skilled and motivated individual to join our IT Support Services team.
With a can-do attitude, you\’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You\’ll support both staff and student computers, providing a quick response to standard day-to-day issues and requests, as well as engaging with projects.
You\’ll be based at Chelsea College of Arts and occasional travel to Camberwell College of Arts and Wimbledon College of Arts may be required.
About you
This role will suit an experienced IT Support Analyst with previous experience in 2nd line support, who is looking to expand their skill set within a large and complex environment.
You shall hold –
- A professional IT qualification / technical degree or relevant experience.
- Experience of working across Windows and Mac environments, including deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
- Experience supporting Active Directory, JAMF, Intune, DHCP, DNS and other networking technologies/basic network services.
- Experience of working across an ITIL aligned environment.
- Experience of desktop and mobile troubleshooting.
The successful candidate will possess excellent customer service skills, and will demonstrate a logical, analytical approach to problem solving, interpreting customer requests to resolve problems.
Working at UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
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IT Support Analyst employer: UNIVERSITY OF THE ARTS
Contact Detail:
UNIVERSITY OF THE ARTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, JAMF, and Intune. Having hands-on experience or relevant projects to discuss during your interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved user issues in the past. Highlighting your ability to communicate effectively with both technical and non-technical users will demonstrate your fit for the role.
✨Tip Number 3
Research UAL University of the Arts London and its culture. Understanding their mission and values will help you align your answers during the interview and show that you're genuinely interested in being part of their community.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving skills. Think about common IT issues you’ve encountered and how you approached them, as this will demonstrate your analytical thinking and practical experience.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Highlight the key responsibilities and required skills, such as experience in 2nd line support and familiarity with Windows and Mac environments.
Tailor Your CV: Customize your CV to reflect your relevant experience and qualifications. Emphasize your technical skills, particularly in areas like Active Directory, JAMF, Intune, and troubleshooting. Use specific examples from your past roles to demonstrate your expertise.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organization. Mention your customer service skills and problem-solving abilities, and explain how your background aligns with the needs of the IT Support Services team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at UNIVERSITY OF THE ARTS
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows and Mac environments, as well as your familiarity with tools like Active Directory, JAMF, and Intune. Highlight specific examples of how you've deployed or configured operating systems in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your approach to troubleshooting common IT issues. Use the STAR method (Situation, Task, Action, Result) to illustrate how you resolved a challenging problem in the past.
✨Emphasize Customer Service Skills
Since this role involves supporting both staff and students, showcase your excellent customer service skills. Share examples of how you've effectively communicated with users to understand their needs and provide solutions.
✨Research the Company Culture
Understand the values and mission of UAL University of the Arts London. Be ready to discuss how your personal values align with theirs and how you can contribute to their creative community.
