Technical Building Services Manager

Job Description

Position: Technical Building Services Manager

Contract: Permanent, Full Time

Location: Milton Keynes (on-site)

Salary: up to £60K plus benefits package

Industry: Building Services, M&E

JOB SUMMARY

A key part of the Team, the Technical Building Services Manager will lead the local FM team to provide a safe and highly effective workplace for the client, through the delivery of exceptional standards and brilliant basics in service delivery. You will effectively manage the client relationship where TFM services are provided, with a focus on the successful management of M&E services and projects.

As Technical Services Manager you will manage a team of 2 engineers, a Deputy FM (soft focused), 2 receptionists, a facilities assistant, plus a junior FM in a small office in London. Plus the outsourced sub contractors.

DUTIES AND RESPONSIBILITIES

• Ensuring overall delivery of 5-star TFM service to our client base, ensuring that building services, planned and reactive works and complex technical projects are effectively completed by the local engineering and FM team and specialist sub contractors.
• Develop and implement strategies to improve energy efficiency and sustainability.
• Tracking and managing the lifecycle of physical equipment and building systems
• Ensure compliance with Health & Safety Regulations, ensuring relevant procedures are in place to achieve compliance and that suitable records are kept.
• Ensuring correct standards of service are established and agreed SLAs and KPIs are achieved. Analyse data and produce quality monthly reporting to the Client.
• Build and maintain positive relationships with client, customers and all other key stakeholders, communicating in a positive and professional manner at all times.
• Develop team so that employees are accountable for carrying out the required processes and tasks and are providing great customer service.
• Determine ways to reduce costs or add efficiencies whilst still maintaining required high service levels.
• Assess customer feedback and refine procedures accordingly to ensure that great customer service is provided at all times. Frequently evaluate the customer experience against a set of customer satisfaction goals and criteria. When scores fall below these thresholds, conduct additional research and produce action plans to rectify rapidly.
• Management of budgets to ensure accurate reporting, adherence to cost models and client value for money. Identify ways to reduce costs without affecting the overall customer experience, such as by removing paperwork from administrative tasks or removing unnecessary steps in the process.
• Ensure site documentation is up to date and easily referenced at all times.
• Ensure the customer journey is seamless and fit for purpose at all times, with forward planning/future proofing strategies in place as required.
• Any duties/requests from the Account Manager/Director or Client as required to meet the needs of the business.
• Take reasonable care of your own health and safety, and that of others, ensuring you comply with all Health & Safety procedures.
• Work in line with Equality & policy and report any incidents that are against the spirit of an inclusive work environment.
• Support company policies, ensuring full compliance with the procedures that accompany these.

SKILLS & EXPERIENCE

In order to be successful in this role you will need:

• Demonstrable ability to manage a hard and soft services operation within the Building Services sector, with significant expertise in hard services.
• Proven experience of providing leadership to similar sized organisations, managing both an internal engineering team and specialist technical sub contractors.
• Ability to interpret technical specifications and quotations and challenge accordingly where appropriate
• Strong technical/M&E knowledge encompassing all integral building maintenance, statutory compliance and health and safety requirements.
• Ability to articulately translate complex technical data to the client and the team
• Demonstrable experience of successfully leading and managing complex technical projects
• Experience of robustly managing budgets, processes and managing teams and customer relationships.
• Customer driven and focused on continuous improvement.
• Able to communicate professional, concise, and accurate information in written and verbal formats.
• Willingness to challenge assumptions and find new solutions working with colleagues.
• Able to competently use Microsoft Office package to a very good level.
• Flexibility to meet the needs of the businesses.

#J-18808-Ljbffr