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For Companies At a Glance
- Tasks: Support Key Accounts with admin tasks, monitor performance, and ensure client satisfaction.
- Company: Join TK Elevator, a leader in urban mobility solutions, committed to safety and efficiency.
- Benefits: Enjoy competitive salary, 34 days holiday, health cash plan, and gym membership perks.
- Why this job: Be part of a passionate team that values transparency and entrepreneurship in a fast-paced environment.
- Qualifications: Previous admin experience, strong organizational skills, and a customer-oriented mindset are essential.
- Other info: TK Elevator is an equal-opportunity employer, welcoming diverse applicants.
The predicted salary is between 30000 - 42000 £ per year.
TK Elevator UK Ltd — Belfast, Northern Ireland, United Kingdom
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
We are looking for a passionate Key Accounts Coordinator to join our Belfast team. This role will provide administrative support for our Key Accounts.
As a Key Accounts Coordinator, your day to day will include:
- Administration support for the Belfast Key Account customers
- Monitoring account performance and identifying opportunities for growth and improvement
- Coordinate and manage account activities, including order processing, invoicing, and delivery schedules
- Act as the primary point of contact for key clients, addressing their needs and ensuring their satisfaction
- Resolve any issues or discrepancies related to accounts in a timely manner
- Input data received onto customer’s systems to ensure customers are kept up to date
- Produce and update Key Account profile reports
- Ensure that client confidentiality is maintained
- Liaise with Service Sales Consultant to resolve queries and verify accuracy of information provided
- Ensure open communication is maintained with Key Account customers
Who we are looking for
- Administration experience in a similar role
- Very organised and structured approach to work
- Customer oriented, organised and commercially astute
- Eager to ensure that your customers experience the very best responsiveness, support and trusted advice
- Able to work at pace in a fast-moving environment
- Strong organisational skills and attention to detail
- Demonstrate the highest levels of customer support
What we offer
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more
- Life Assurance Scheme – 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
Posting date: 2025/03/03
Experience level: Experienced professionals
Type of contract: Permanent, Full time
Work mode: On Site
Job field: Customer Services
Job number: UK_IRL_TKE00033
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
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Key Accounts Coordinator - Belfast TK Elevator UK Ltd employer: thyssenkrupp Elevator
Contact Detail:
thyssenkrupp Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Coordinator - Belfast TK Elevator UK Ltd
✨Tip Number 1
Familiarize yourself with the key accounts management process. Understanding how to monitor account performance and identify growth opportunities will show your proactive approach during the interview.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. This will demonstrate your ability to thrive in the role.
✨Tip Number 3
Research TK Elevator's services and recent developments in urban mobility. Being knowledgeable about the company will help you engage in meaningful conversations and show your genuine interest.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Think of specific instances where you went above and beyond for a client, as this aligns with the company's commitment to exceptional customer support.
We think you need these skills to ace Key Accounts Coordinator - Belfast TK Elevator UK Ltd
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Key Accounts Coordinator position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant administrative experience and customer service skills. Use specific examples that demonstrate your organizational abilities and attention to detail, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your eagerness to support key accounts. Mention your understanding of TK Elevator's values and how you can contribute to their mission of ensuring safety and efficiency in urban mobility.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Key Accounts Coordinator role.
How to prepare for a job interview at thyssenkrupp Elevator
✨Show Your Organisational Skills
As a Key Accounts Coordinator, being organised is crucial. Prepare examples from your past experiences that demonstrate your ability to manage multiple tasks efficiently and keep everything structured.
✨Understand Customer Needs
Research the company’s key accounts and think about how you can address their specific needs. Be ready to discuss how you would ensure customer satisfaction and responsiveness in your role.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've resolved issues or discrepancies in previous roles. Highlight your approach to problem-solving and how it benefited your clients.
✨Communicate Clearly
Since you'll be the primary point of contact for key clients, practice articulating your thoughts clearly. Good communication skills are essential, so be prepared to showcase your ability to maintain open lines of communication.
