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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch service at Gatwick Airport.
- Company: Join Swissport, a leader in aviation services, committed to excellence.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a collaborative culture that values feedback and customer satisfaction.
- Qualifications: Must have three GCSEs, strong communication skills, and a full driving license.
- Other info: Experience in aviation is a plus; be ready for a fast-paced, exciting role!
The predicted salary is between 28800 - 43200 £ per year.
Overview
To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
Job Responsibilities
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resources to ensure customer and operational requirements are met.
- Develop an open feedback culture by managing the performance of employees and ensuring workplace standards are maintained.
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards and deliver the desired customer service experience.
- Maintain up-to-date manuals and documentation.
- Build and maintain relationships with customers and airport authorities.
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 121’s, and completion of relevant reports.
- Ensure compliance with Swissport\’s SOPs and policies.
- Ensure maximum efficiency in the operation/turnaround of inbound and outbound flights.
- Resolve conflicts and irregularities and take appropriate action.
- Responsible for the maintenance of assigned equipment and materials.
- Contribute/assist with local emergency plans.
- Other duties as assigned.
Qualifications
Qualifications and Competencies
- A minimum of three GCSEs or equivalent.
- Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays).
- Ability to speak and understand the English language.
- Ability to travel to the airport at times when public transport is not available.
- Ability to follow processes and procedures and apply a flexible approach when required.
- Willingness to work in inclement weather.
- Excellent communication skills (written and verbal).
- Able to work as part of a team in a changing environment.
- Proficient in computer skills and able to learn Swissport and airport systems.
- Previous experience working in an aviation environment is desirable.
- Commitment to good customer service and continuous improvement.
- Self-motivated and able to inspire others, with demonstrable experience leading teams.
- Excellent organizational and planning skills.
- A full driving license.
- Ability to speak additional languages is desirable.
Details contained in this job description are not exhaustive or intended to restrict the scope of the job but define minimum expectations for the position and may vary depending on location and local customer requirements and/or custom and practice.
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Operations Controller - Gatwick Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller - Gatwick Airport
✨Tip Number 1
Familiarize yourself with Swissport's corporate safety and security procedures. Understanding these protocols will not only help you in the interview but also demonstrate your commitment to compliance and customer service.
✨Tip Number 2
Highlight any previous experience in an aviation environment during your discussions. This can set you apart from other candidates and show that you understand the unique challenges of the industry.
✨Tip Number 3
Prepare to discuss how you would handle conflicts and irregularities in operations. Having specific examples ready can showcase your problem-solving skills and ability to maintain efficiency under pressure.
✨Tip Number 4
Emphasize your communication skills and your ability to inspire and lead a team. Be ready to share examples of how you've successfully motivated others in past roles, as this is crucial for the Operations Controller position.
We think you need these skills to ace Operations Controller - Gatwick Airport
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Controller position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in aviation or customer service roles. Mention specific examples where you've demonstrated excellent communication skills, team leadership, and problem-solving abilities.
Showcase Your Skills: Make sure to highlight your organizational and planning skills, as well as your ability to work under pressure. If you have experience with compliance and safety procedures, be sure to include that as well.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with Swissport's commitment to customer service and continuous improvement.
How to prepare for a job interview at Swissport
✨Show Your Leadership Skills
As an Operations Controller, you'll need to motivate and inspire your team. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to engage staff and maintain high performance.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you ensure clear communication within a team and with customers and authorities.
✨Highlight Your Problem-Solving Skills
The job involves resolving conflicts and irregularities. Think of specific instances where you've successfully navigated challenges in a previous role, and be ready to explain your thought process and actions taken.
✨Familiarize Yourself with Safety Procedures
Understanding safety and security procedures is crucial. Research Swissport's corporate policies and be prepared to discuss how you would ensure compliance and maintain safety standards in your operations.
