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- Tasks: Oversee daily operations of a prestigious office building in Central London.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Work in a dynamic team with opportunities for growth and development.
- Why this job: Make an impact in facilities management while enhancing customer experience.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: This role is on-site in London, perfect for those seeking hands-on experience.
The predicted salary is between 43200 - 72000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Experienced Facilities Manager – Central London Office Building
We are seeking an experienced Facilities Manager to oversee the day-to-day operations of a prestigious office building in Central London. The successful candidate will be responsible for ensuring the highest standards of facilities management, customer experience, maintaining excellent relationships with both occupiers and the client, and contributing to the overall success of the property investment.
This position reports directly to the Senior Facilities Manager (SFM) and may have line management responsibilities for Assistant Facilities Manager(s) (AFM). The role involves close collaboration with various teams within Property Asset Management (PAM), including Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, and Client Financial Services (CFS).
Key Responsibilities:
- Facilities Management:
- Deliver operational facilities-related client KPIs as outlined in the Property Management Agreement (PMA)
- Implement ‘Instinct’ customer experience initiatives in coordination with service partners
- Serve as the primary point of contact for occupiers regarding day-to-day building operations
- Monitor and report on tenant compliance with lease covenants
- Adhere to established procedures for out-of-hours cover and emergencies
- Prepare and monitor service charge budgets
- Conduct quarterly variance reporting and service charge reconciliation
- Manage non-recoverable budgets effectively
- Ensure all supplies and services are procured in line with JLL’s PAM procurement program
- Monitor contractor performance against agreed standards
- Review and manage service contracts as necessary
- Maintain high-quality health and safety arrangements in accordance with JLL’s risk management program
- Address risks identified in independent Risk Assessments
- Participate in JLL’s audit process and Site Compliance inspections
- Implement JLL’s ‘Socially Responsible Management’ program, including environmental and sustainability policies
- Oversee water hygiene and asbestos monitoring
- Ensure timely and cost-effective reactive maintenance and day-to-day service delivery
- Maintain familiarity with all building systems and equipment
- Assist in coordinating major works with building surveyors, architects, and consultants
- Identify and arrange minor planned works
- Maintain, test, and implement disaster planning procedures
- Organize and coordinate fire evacuation and bomb drills
- Maintain proper site records and documentation
- Develop and maintain occupier handbooks
- Monitor vacant/void property in conjunction with insurance policies
- Assist in insurance claim submissions and manage related works
Qualifications and Skills:
- Proven experience in facilities management, preferably in a commercial office environment
- Strong knowledge of building systems, health and safety regulations, and facilities best practices
- Excellent communication and interpersonal skills
- Financial acumen with experience in budget management and cost control
- Proficiency in relevant software and facilities management systems
- BIFM qualification or equivalent professional certification preferred
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
This role offers an exciting opportunity to contribute to the success of a prime Central London property while working with a dynamic team of professionals. If you are a proactive, customer-focused facilities manager with a passion for excellence, we encourage you to apply.
Location: On-site – London, GBR
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Facilities Manager employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarize yourself with JLL's core values and mission. Understanding how they empower their employees and shape the future of real estate will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of JLL, especially those in facilities management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on the latest trends in facilities management, particularly in commercial office environments. Being knowledgeable about industry best practices and innovations can set you apart during discussions with hiring managers.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and ability to manage budgets effectively. Highlighting these competencies will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Facilities Manager position at JLL. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in facilities management, particularly in commercial office environments. Emphasize your knowledge of building systems, health and safety regulations, and any financial acumen related to budget management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and customer service. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to work collaboratively with teams.
Highlight Relevant Qualifications: If you have a BIFM qualification or equivalent certification, make sure to mention it prominently in your application. This will help you stand out as a qualified candidate who meets the preferred qualifications for the role.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Showcase Your Facilities Management Experience
Be prepared to discuss your previous roles in facilities management, especially in commercial office environments. Highlight specific examples where you successfully managed operations, improved customer experience, or maintained high standards of service.
✨Demonstrate Knowledge of Building Systems
Familiarize yourself with common building systems and health and safety regulations. During the interview, be ready to explain how your knowledge can contribute to effective facilities management and compliance with JLL's standards.
✨Emphasize Communication Skills
Since this role involves collaboration with various teams and maintaining relationships with occupiers, showcase your excellent communication and interpersonal skills. Provide examples of how you've effectively communicated with clients and team members in past positions.
✨Prepare for Financial Discussions
As budget management is a key responsibility, be ready to discuss your experience with financial acumen, including budget preparation and cost control. Bring examples of how you've successfully managed budgets in previous roles.
