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- Tasks: Design and deliver engaging training for clients to maximise their use of HireRight products.
- Company: Join HireRight, a global leader in background screening and workforce solutions, based in Nashville.
- Benefits: Enjoy competitive salary, private medical care, lunch vouchers, and career growth opportunities.
- Why this job: Be part of a dynamic team that values innovation and empowers clients through effective training.
- Qualifications: Relevant experience in training development and strong public speaking skills are essential.
- Other info: Flexibility in work hours is required, with potential late-night training sessions.
The predicted salary is between 28800 - 43200 £ per year.
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Customer Training Specialist works in a team environment to design, develop and conduct training and create educational resources that meet the requirements and needs of HireRight’s external clients and end users. This position will work collaboratively across the organization to recommend, design, and deliver learning solutions that will empower customers to effectively utilize HireRight products and services.
Responsibilities
- Conduct on-going classroom and on-the-job training including precise demonstrations for new and existing departmental staff.
- Submit and manage on-boarding communications with all applicable teams, including hiring managers, supervisors, CS Workforce Management, Human Resources, entire Global HRCS Training Team and internal IT Department regarding user access.
- Work effectively with subject matter experts, product, professional services, and other teams across the organization to design, deliver and evaluate effective training materials and content.
- Construct and conduct needs and task analysis.
- Analyze, design, deliver, implement, and evaluate training programs.
- Design and deliver training to other internal business units or teams within HireRight as needed.
- Drive innovation by incorporating new learning media/approaches into the company’s solutions.
- Manage daily, weekly, monthly, and annual training calendars.
- Collaborate with supervisors, managers, and Human Resources to develop department employees.
- Provide input to management for performance and/or behavior problems with designated staff during training period.
- Comply with legal guidance, company policies and procedures, and the highest ethical standards.
- Conduct coaching feedback to team members and administer corrective action.
- Assist Management Team with monitoring all new hires during the 90-day ramping period.
- Perform other duties as assigned or required by Global HRCS Training Team Manager.
- Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours, including late nights and/or overnight hours on occasion with advance notice given.
Qualifications
- Relevant training and curriculum development experience.
- Advanced knowledge of and experience with training development, adult learning principles and learning program development.
- Extensive knowledge across all HireRight products and services, including standard operating procedures.
- Experience with technology solutions related to learning including: OpTool, Salesforce, MS Office, Help Center ticketing system, etc.
Knowledge & Skill:
- Demonstrate all HireRight’s CORE4 Values.
- Display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
- Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours, must arrive 15-20 minutes prior to scheduled shift when facilitating training sessions.
- Strong public speaking skills.
- Ability to adapt to last minute instructions with little-to-no notice.
What do we offer
HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:
- Private Medical Care
- Edenred card
- Lunch Vouchers
- Paid Lunch Break (30 Minutes)
- Social Fund (Holiday Allowance, Glasses Voucher)
- Bonus Plans
- Group Life Insurance
- Career Path & Opportunities to Grow
- Professional Training
Please submit resume/CV in English. Please be informed that the company does not provide visa sponsorship.
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
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Contact Detail:
HireRight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Training Specialist
✨Tip Number 1
Familiarise yourself with HireRight's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your public speaking skills. As a Customer Service Training Specialist, you'll need to effectively communicate training materials, so practice presenting in front of friends or family to build confidence.
✨Tip Number 3
Network with current or former employees of HireRight. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your experience with adult learning principles and training development. Think of specific examples where you've successfully designed or delivered training, as this will showcase your expertise in the field.
We think you need these skills to ace Customer Service Training Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Training Specialist position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant training and curriculum development experience. Emphasise your knowledge of adult learning principles and any specific technologies mentioned in the job description, such as Salesforce or MS Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and development. Mention how your skills align with HireRight’s CORE4 Values and provide examples of how you've successfully delivered training in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at HireRight
✨Know the Company Inside Out
Before your interview, make sure to research HireRight thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Training Skills
Since the role involves training others, be prepared to discuss your previous training experiences. Share specific examples of how you've designed and delivered training programs, and highlight any innovative approaches you've used.
✨Showcase Your Flexibility
The job requires flexibility in work hours, so be ready to discuss your availability and willingness to adapt. Mention any past experiences where you successfully managed last-minute changes or worked outside of normal hours.
✨Prepare for Public Speaking
Strong public speaking skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a short presentation on a relevant topic to demonstrate your skills during the interview.
