Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to enhance customers' holiday experiences from booking to sailing.
- Company: We're a leading company in the travel industry, dedicated to exceptional customer service.
- Benefits: Enjoy a competitive salary of £25,000 and be part of a supportive team.
- Why this job: Make a real impact on customers' journeys and work in a fun, dynamic environment.
- Qualifications: Previous experience in a Customer Care role is essential.
- Other info: Must be available to start on March 31st.
The predicted salary is between 25000 - 25000 £ per year.
We are working with a lovely company who are looking for a Customer Care Executive to join their team.
You need to have worked in a Customer Care role and must be able to start on the 31st March.
We play an integral part in our customers\’ holiday experience. From the moment they confirm their holiday to when they set sail, our team goes above and beyond to ensure our customers have the best service throughout. We are proud to provide the very best customer experience not only in the cruise industry but across travel; our aim is to maintain high levels of customer satisfaction across all channels of communication.
Responsibilities:
- Maintain service levels across all platforms.
- Answer customer pre-departure queries.
- Provide customers a place to upgrade their holiday.
- Handle customer cancellations.
- Make amendments or transfers to their holiday plans.
- Deal with pre- and post-complaints.
- Give customers a reason to come back by providing a seamless and positive experience.
Salary:
£25,000 basic salary.
#J-18808-Ljbffr
Customer Care Executive employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarize yourself with the cruise industry and customer care best practices. Understanding the unique challenges and expectations in this sector will help you stand out during the interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer complaints or difficult situations in the past. This will demonstrate your problem-solving skills and ability to maintain high service levels.
✨Tip Number 3
Show your enthusiasm for travel and customer service during the interview. A genuine passion for helping customers enjoy their holidays can make a big difference in how you're perceived.
✨Tip Number 4
Research the company’s values and mission. Aligning your answers with their commitment to customer satisfaction will show that you are a good fit for their team.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer care roles. Use specific examples that showcase your ability to handle customer queries, complaints, and provide excellent service.
Showcase Communication Skills: Since the role involves maintaining high levels of customer satisfaction across various channels, highlight your strong communication skills. Mention any experience with different communication platforms, such as phone, email, or chat.
Express Enthusiasm for Travel: Demonstrate your passion for travel and customer service in your application. Share any personal experiences that relate to the cruise industry or travel, which can help you connect with the company's mission.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to show that you understand the role and are a good fit for their team.
How to prepare for a job interview at Travel Trade Recruitment
✨Show Your Customer Care Experience
Make sure to highlight your previous experience in customer care roles. Share specific examples of how you've handled customer queries, complaints, or cancellations effectively.
✨Demonstrate Your Communication Skills
Since the role involves maintaining high service levels across various platforms, be prepared to discuss how you communicate with customers. Practice clear and concise responses to potential interview questions.
✨Emphasize Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved customer issues. This will show your ability to handle pre- and post-complaints and ensure a positive experience for customers.
✨Express Enthusiasm for the Travel Industry
Show your passion for travel and customer service during the interview. Mention why you want to work in this industry and how you can contribute to enhancing the customer experience.
