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- Tasks: Lead overnight operations and ensure top-notch service at Ham Yard Hotel.
- Company: Join Firmdale Hotels, a luxury hotel group known for exceptional service and unique interiors.
- Benefits: Enjoy competitive pay, flexible scheduling, health plans, and exclusive discounts.
- Why this job: Be part of a prestigious team recognized for excellence in hospitality and design.
- Qualifications: Experience in 5-star hotels with strong leadership and communication skills required.
- Other info: Opportunity for professional development and a paid day for volunteering.
The predicted salary is between 36000 - 60000 £ per year.
Join us at Firmdale Hotels, where exceptional service meets unparalleled luxury. We are thrilled to offer an exciting opportunity for a Night Manager to become a pivotal part of our dynamic team at the prestigious Ham Yard Hotel.
As our Night Manager, you will be at the helm of the overnight operations, collaborating closely with our esteemed Managers to ensure seamless service across every aspect of the hotel experience. Your role will be diverse, spanning Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen, requiring ambition and adaptability to excel in various scenarios.
Key to success in this role is your ability to thrive under pressure, consistently delivering to the highest standards. If you are a seasoned professional with a track record in 5-star hospitality, possess outstanding communication skills, meticulous attention to detail, and a passion for exceeding expectations, we want to hear from you.
Responsibilities:
- Act as a liaison between the General Manager, guests, and the operational team, ensuring clear communication and alignment of objectives.
- Maintain our renowned service standards through constant monitoring and proactive adjustments as necessary.
- Take charge of hotel security during night hours, ensuring the safety and well-being of guests and team members.
- Conduct regular health and safety checks to uphold our commitment to providing a secure environment.
- Uphold and elevate our reputation for exceptional customer service, fostering strong and lasting relationships with guests.
- Be prepared to manage any incidents or accidents involving guests or team members with professionalism and efficiency.
- Offer operational support to all departments as needed, ensuring a cohesive and efficient overnight operation.
- Run night audit procedures and generate insightful nightly reports for senior managers, providing valuable insights for strategic decision-making.
What you Need:
- Previous experience as a Night Manager or Head of Department within a 5-star hotel environment.
- Demonstrated leadership abilities with a focus on motivation and team development.
- Resilience and a commitment to delivering excellence, even under challenging circumstances.
- Familiarity with Micros and Opera systems preferred, showcasing your adaptability to hotel-specific software.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real-time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
- Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
- Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel – Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street – Michelin keys
- The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen – Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
If you\’re ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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Night Manager - Ham Yard Hotel - Management employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Ham Yard Hotel - Management
✨Tip Number 1
Familiarize yourself with the unique offerings and services of Ham Yard Hotel. Understanding the hotel's distinct features will help you demonstrate your enthusiasm and knowledge during the interview, showing that you're genuinely interested in becoming part of their team.
✨Tip Number 2
Highlight your experience in managing overnight operations in a luxury hotel setting. Be prepared to discuss specific scenarios where you've successfully handled pressure and maintained high service standards, as this will resonate well with the expectations for the Night Manager role.
✨Tip Number 3
Showcase your leadership skills by providing examples of how you've motivated and developed your team in previous roles. This is crucial for the Night Manager position, as you'll be responsible for ensuring a cohesive and efficient operation during the night shift.
✨Tip Number 4
Be ready to discuss your familiarity with hotel management systems like Micros and Opera. If you have experience with these or similar software, mention it during your conversation to demonstrate your adaptability and readiness to hit the ground running.
We think you need these skills to ace Night Manager - Ham Yard Hotel - Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in 5-star hospitality, especially any roles as a Night Manager or Head of Department. Emphasize your leadership skills and ability to thrive under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for exceptional service and detail how your experience aligns with the responsibilities outlined in the job description. Mention specific examples of how you've maintained high standards in past roles.
Showcase Relevant Skills: Highlight your familiarity with hotel management systems like Micros and Opera. Discuss your communication skills and attention to detail, as these are crucial for the Night Manager role.
Prepare for Potential Questions: Think about how you would handle various scenarios that may arise during night operations. Be ready to discuss your approach to maintaining security, managing incidents, and ensuring guest satisfaction.
How to prepare for a job interview at Firmdale Hotels
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've motivated and developed your team in previous roles, especially in high-pressure situations.
✨Familiarize Yourself with Hotel Operations
Since the role spans various departments, it's crucial to show your understanding of hotel operations. Brush up on your knowledge of Front Office, Housekeeping, and Food & Beverage services, and be ready to discuss how you can ensure seamless service across these areas.
✨Emphasize Your Attention to Detail
Attention to detail is key in maintaining the hotel's renowned service standards. Prepare to discuss specific instances where your meticulous nature has positively impacted guest experiences or operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle incidents or accidents involving guests or team members. Think of past experiences where you managed challenging situations effectively and be ready to explain your thought process and actions.
