Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead integration projects and enhance data management within Salesforce CRM.
- Company: Join Fitch Solutions, a rapidly growing company with a performance-driven culture.
- Benefits: Work closely with senior leaders and enjoy a team-focused environment.
- Why this job: Advance your career while influencing revenue strategies in a key role.
- Qualifications: Basic experience in CRM Operations, Salesforce, and strong problem-solving skills required.
- Other info: Ideal for Junior Business Analysts eager to learn and grow.
The predicted salary is between 48000 - 72000 £ per year.
Associate Director, CRM Business Analyst
Requisition ID: 47750
Business Unit: Fitch Solutions
Category: Operations
Location: London, GB
Date Posted: Mar 6, 2025
Associate Director, CRM Operations – Platform Integration, Data Stewardship, and Contract Lifecycle Management
Fitch Solutions is seeking a Senior Associate focused on integrating vendor platforms, managing contact data, and overseeing contract lifecycle management within our CRM system, Salesforce. This role is ideal for a Junior Business Analyst eager to advance by leading integration projects and enhancing data stewardship and contract processes.
What We Offer:
- A chance to be part of a rapidly growing company with a team-focused, performance-driven culture.
- Experience working closely with senior leaders in a key role that influences revenue strategies.
We’ll Count on You to Accomplish (Key Results Area):
- Manage integrations of vendor and add-on platforms with Salesforce to enhance our sales enablement tech stack.
- Oversee the quality and accuracy of contact data within Salesforce, ensuring adherence to data governance policies.
- Implement and manage contract lifecycle management processes, ensuring efficient tracking and renewal of contracts.
- Gather requirements, write user stories, and conduct testing for new and existing platform integrations.
- Collaborate with stakeholders to ensure seamless integration and functionality of CRM systems.
- Assist the sales enablement team in the rollout, training, and adoption of new integrations.
- Maintain and update integration documentation for clarity and accuracy.
- Drive continuous improvement by identifying opportunities to streamline and enhance integration and data management processes.
- Monitor integration performance and troubleshoot issues to ensure optimal functionality.
- Coordinate with IT and third-party vendors to manage implementation timelines and deliverables.
What You Need to Have:
- Basic experience in CRM Operations and platform integrations, particularly with Salesforce.
- Experience with data stewardship and contract management processes.
- Familiarity with API management and data mapping techniques.
- Strong problem-solving skills with the ability to troubleshoot technical issues.
- Understanding of agile methodologies and product backlog management.
- Strong communication skills and the ability to work with cross-functional teams.
- Eagerness to learn and develop expertise in CRM systems, integration processes, and data management.
What Would Make You Stand Out:
- Familiarity with integration tools and platforms.
- Experience in data management, including CRM analytics and data governance.
- Knowledge of contract lifecycle management tools and practices.
- Experience in supporting user adoption and training initiatives.
- Knowledge of Salesforce AppExchange and related ecosystem.
- Experience in managing stakeholder expectations and delivering user-friendly solutions.
#J-18808-Ljbffr
Associate Director, CRM Business Analyst employer: Fitch Solutions
Contact Detail:
Fitch Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, CRM Business Analyst
✨Tip Number 1
Familiarize yourself with Salesforce and its integration capabilities. Understanding how to manage vendor platforms and data stewardship within Salesforce will give you a significant edge in the interview process.
✨Tip Number 2
Brush up on your knowledge of API management and data mapping techniques. Being able to discuss these topics confidently will demonstrate your technical proficiency and problem-solving skills.
✨Tip Number 3
Showcase your experience with agile methodologies. Highlighting your familiarity with product backlog management can set you apart, as it aligns well with the role's requirements.
✨Tip Number 4
Prepare to discuss your approach to user adoption and training initiatives. Sharing specific examples of how you've supported teams in integrating new systems will illustrate your collaborative spirit and communication skills.
We think you need these skills to ace Associate Director, CRM Business Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Associate Director, CRM Business Analyst position. Make sure you understand the key responsibilities and required skills, especially around Salesforce integration and data stewardship.
Tailor Your CV: Customize your CV to highlight relevant experience in CRM operations, platform integrations, and contract management. Use specific examples that demonstrate your problem-solving skills and familiarity with Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the key results areas mentioned in the job description. Emphasize your eagerness to learn and your ability to work with cross-functional teams.
Showcase Your Technical Skills: In your application, make sure to mention any experience you have with API management, data mapping techniques, and agile methodologies. Highlight any tools or platforms you are familiar with that relate to CRM analytics and data governance.
How to prepare for a job interview at Fitch Solutions
✨Show Your CRM Knowledge
Make sure to highlight your experience with CRM systems, especially Salesforce. Be prepared to discuss specific projects where you've managed data stewardship or platform integrations.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and how you ensure optimal functionality in CRM operations.
✨Understand Agile Methodologies
Familiarize yourself with agile practices and be ready to explain how you've applied them in previous roles. This will show your ability to manage product backlogs and collaborate effectively with cross-functional teams.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex integration processes or stakeholder management.
