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For Companies At a Glance
- Tasks: Guide customers through onboarding and ensure their success with our products.
- Company: Join a dynamic team focused on customer satisfaction and engagement.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Make a real impact by helping customers thrive and grow with our solutions.
- Qualifications: Strong communication skills and a passion for customer success are essential.
- Other info: This role requires a proactive mindset and the ability to manage multiple accounts.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Strategic Manager, your mission is to ensure our customers\’ success and satisfaction from the initial onboarding through their entire lifecycle with our company. You will be a critical link between our customers and various internal teams, driving customer engagement, adoption, and retention.
You’ll be responsible for managing the entire customer journey, ensuring that our clients derive maximum value from our products, and helping to identify opportunities for account growth in partnership with Account Managers.
You will collaborate closely with AM/KAM, PDE, Sales, and Support to ensure a seamless and positive experience for our customers.
Key Responsibilities
- Customer Onboarding : Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to leverage our solutions to meet their business objectives.
- Customer Spend : Provide playbooks and strategies to drive customer spend on the platform. Measure and report on portfolio spend metrics, identify gaps and opportunities to further increase spend.
- Partnership with AM/KAM : Use customer insights to recommend additional products or services that would benefit the customer, helping to grow the account and increase customer value in partnership with Account Management/Key Account Management.
- Customer Relationship Management : Develop and maintain strong relationships with key stakeholders within customer organisations, acting as their trusted advisor and main point of contact.
- Account Health Monitoring : Regularly check in with customers to monitor their satisfaction and product usage, proactively addressing any concerns or issues that could impact their success or retention.
- Customer Training and Education : Conduct training sessions and provide resources to ensure customers are fully educated on the capabilities of our products and can utilise them effectively.
- Feedback Collection and Advocacy : Gather customer feedback and advocate internally for product improvements or feature requests that could enhance the customer experience. Identify key customers who can take part in Case Studies and Testimonials.
- Collaborative Problem Solving : Work closely with the support team to resolve any escalated technical issues quickly, ensuring a positive experience for the customer.
- CRM and Reporting : Keep detailed records of all customer interactions, account status, and progress in our CRM system, providing regular updates on customer health and retention metrics to management.
Requirements
- A successful Customer Strategic Manager is a versatile professional with a deep product knowledge, excels in building strong customer relationships, demonstrates clear communication, possesses market and customer knowledge, manages time effectively, and drives customer adoption while recognising potential risks.
- Process & Project Management : Ability to design, implement, and optimise onboarding processes that ensure a consistent and efficient customer experience from the first interaction.
- Technical Expertise : Strong understanding of our product\’s technical aspects, enabling you to guide customers through setup, configuration, and initial usage without requiring extensive support.
- Customer-Centric Mindset : A deep passion for helping customers succeed, with the ability to understand their needs and align our solutions to meet their goals.
- Strong Communication Skills : Excellent verbal and written communication abilities, capable of conveying complex ideas clearly and effectively.
- Relationship Builder : Ability to build strong, trusting relationships with customers and internal teams, fostering a collaborative environment.
- Problem-Solving Ability : Proactive in identifying potential issues before they arise and adept at finding creative solutions to ensure customer satisfaction.
- Organisational Skills : Highly organised, with the ability to manage multiple accounts and tasks simultaneously while maintaining attention to detail.
- Analytical Mindset : Comfortable with data analysis, using customer data to inform decisions and strategies for improving customer outcomes.
As we are an international team, please submit your application and CV in English.
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Customer Strategic Manager employer: Spendesk, Inc.
Contact Detail:
Spendesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategic Manager
✨Tip Number 1
Familiarize yourself with our products and services inside out. Understanding the technical aspects will not only help you during the interview but also demonstrate your commitment to helping customers succeed.
✨Tip Number 2
Showcase your customer relationship management skills by preparing examples of how you've successfully built relationships in previous roles. Highlighting your ability to act as a trusted advisor will resonate well with us.
✨Tip Number 3
Be ready to discuss your experience with onboarding processes. We value candidates who can design and implement efficient onboarding strategies that enhance customer experiences from day one.
✨Tip Number 4
Prepare to talk about your analytical mindset. We appreciate candidates who can use data to drive decisions and improve customer outcomes, so be sure to have relevant examples at hand.
We think you need these skills to ace Customer Strategic Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Strategic Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experiences that demonstrate your ability to manage customer relationships, drive engagement, and support onboarding processes. Use specific examples that showcase your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your understanding of the company's products. Mention how you can contribute to customer satisfaction and retention, and provide examples of past successes in similar roles.
Highlight Your Analytical Skills: Since the role requires an analytical mindset, be sure to include any experience you have with data analysis or reporting. Discuss how you've used data to inform decisions and improve customer outcomes in previous positions.
How to prepare for a job interview at Spendesk, Inc.
✨Showcase Your Customer-Centric Mindset
During the interview, emphasize your passion for helping customers succeed. Share specific examples of how you've aligned solutions to meet customer goals in previous roles.
✨Demonstrate Strong Communication Skills
Be prepared to discuss how you convey complex ideas clearly and effectively. Practice explaining technical concepts in simple terms, as this will be crucial in your role.
✨Highlight Your Problem-Solving Ability
Discuss instances where you've proactively identified potential issues and implemented creative solutions. This will show your ability to ensure customer satisfaction and retention.
✨Prepare for Collaborative Scenarios
Expect questions about how you would work with internal teams like AM/KAM, Sales, and Support. Be ready to share examples of successful collaboration that led to positive customer outcomes.
