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- Tasks: Lead visitor operations, enhance customer experiences, and manage events at Hatfield Park.
- Company: Gascoyne Estates manages Hatfield Park, a historic estate in Hertfordshire with diverse offerings.
- Benefits: Enjoy a vibrant work environment, opportunities for creativity, and the chance to make a social impact.
- Why this job: Join a dynamic team, shape memorable experiences, and elevate Hatfield Park's reputation.
- Qualifications: Proven leadership in hospitality or leisure, strong planning skills, and a passion for customer service.
- Other info: Applications close on April 24, 2025. Be part of something special!
The predicted salary is between 48000 - 72000 £ per year.
Gascoyne Estates, owners of extensive private family property holdings, manage Hatfield Park, a vibrant and historic estate located in Hertfordshire. Our portfolio includes Hatfield House, formal gardens, parklands, residential and commercial properties, farmland, and forestry. We aim to create lasting social and commercial value for our communities by curating a high-quality environment for living, working, and visiting.
We are seeking a dynamic and inspirational leader to join us as the Director of Visitor Operations. This role is pivotal in enhancing our leisure and hospitality business, ensuring outstanding customer experiences across a range of activities. You will lead a team to deliver a high-quality, profitable annual calendar of events, manage conferences and weddings, oversee on-site filming, and maintain the care and conservation of Hatfield House and Park.
Key Responsibilities:
- Maximise net income from high-quality events that enhance Hatfield Park’s reputation.
- Review and streamline operating structures and processes for greater efficiency.
- Develop and implement an ambitious business plan to increase profitability and reputation.
- Collaborate with our catering partner to drive revenue from the Coach House Kitchen.
- Grow the pipeline of weddings, corporate conferences, and private celebrations.
- Activate Stable Yard and surrounding areas to enhance Old Hatfield as a vibrant destination.
- Evolve the strategy for filming to increase revenue and profile.
- Ensure effective forward planning to leverage marketing and social media strategies.
- Oversee significant events and collaborate closely with other business areas.
About You:
- Inspirational leadership with a track record of team happiness through change.
- High standards of service and presentation, with strategic business development experience likely to have been gained in the hospitality, leisure, cultural or heritage environments.
- Strong planning and execution skills, with a continuous improvement mindset.
- Ability to create outstanding customer experiences while maintaining commercial outcomes.
- Strong character and gravitas, balanced with openness to listen, challenge, and influence.
- Capable of managing heavy workloads and prioritising effectively.
- Resourceful in identifying and creating synergies with available resources.
Closing date for applications: Friday 24th April 2025
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Director of Visitor Operations employer: Hatfield Park
Contact Detail:
Hatfield Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Visitor Operations
✨Tip Number 1
Familiarize yourself with the unique offerings of Hatfield Park. Understanding the estate's history, current events, and visitor experiences will help you articulate how you can enhance its reputation and profitability.
✨Tip Number 2
Network with professionals in the hospitality and leisure sectors. Attend industry events or engage on platforms like LinkedIn to connect with individuals who have insights into successful visitor operations.
✨Tip Number 3
Prepare to discuss innovative ideas for maximizing revenue from events and collaborations. Think about how you can leverage partnerships, especially with catering services, to create memorable experiences that drive customer satisfaction.
✨Tip Number 4
Showcase your leadership style by sharing examples of how you've successfully led teams through change. Highlight your ability to maintain high standards while fostering a positive work environment, as this aligns with the role's requirements.
We think you need these skills to ace Director of Visitor Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Visitor Operations. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality, leisure, or cultural environments. Emphasize your leadership skills and any successful projects that demonstrate your ability to enhance customer experiences and drive profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organization. Use specific examples from your past experiences to illustrate how you can contribute to Gascoyne Estates' goals and enhance Hatfield Park’s reputation.
Highlight Leadership Experience: In both your CV and cover letter, emphasize your inspirational leadership style and your track record of fostering team happiness through change. Provide examples of how you've successfully managed teams and improved service standards.
How to prepare for a job interview at Hatfield Park
✨Show Your Leadership Style
As a candidate for the Director of Visitor Operations, it's crucial to demonstrate your inspirational leadership style. Share specific examples of how you've successfully led teams through change and maintained high morale, especially in challenging situations.
✨Highlight Your Experience in Hospitality
Make sure to discuss your background in hospitality, leisure, or cultural environments. Provide concrete examples of how you've developed and executed business plans that increased profitability and enhanced customer experiences.
✨Discuss Event Management Expertise
Since this role involves managing a variety of events, be prepared to talk about your experience with event planning and execution. Highlight any successful events you've managed, focusing on how they contributed to the reputation and income of your previous employers.
✨Demonstrate Strategic Thinking
The ability to think strategically is key for this position. Be ready to discuss how you've reviewed and streamlined processes for efficiency in past roles, and how you plan to apply similar strategies at Gascoyne Estates to enhance operations and profitability.
