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- Tasks: Lead a global IT Service Desk team, ensuring top-notch support and project delivery.
- Company: Join a leading global Asset Manager with a strong reputation in financial services.
- Benefits: Enjoy a hybrid work model and competitive daily rates of £700-£750.
- Why this job: Make an impact in a dynamic environment while mentoring a talented team.
- Qualifications: 10+ years in IT support, 5+ years managing teams, ideally in financial services.
- Other info: ITIL certification preferred; hands-on approach required.
The predicted salary is between 50400 - 54600 £ per year.
My client, a global Asset Manager, is currently looking for an IT Service Desk Manager for a 6-month contract position paying £700-£750 per day. Must have experience of working in a Financial Services organisation, ideally within Asset Management.
Technical Skills and Qualifications:
- At least 10 years “hands on” experience troubleshooting both user hardware and software issues
- At least 5 years of demonstrable experience supervising and managing a global technical support team
- Experience working in a customer-facing role
- Extensive experience of supporting and managing a large, diverse global user base
- 3rd Party service provider management experience
- Demonstrable experience of providing end user support in a financial services environment
- Experience providing resource for and working within a structured change management environment for project delivery
- Experience defining and establishing service management workflows and processes aligned with the ITIL framework
- Windows 10, Office 2010, Office 365, Teams, SharePoint/One Drive
- Understanding of security platforms like anti-virus, firewall, etc.
- Good technical knowledge of Intune, AD, Azure, Compute, Storage, and Networking
- Hardware/Services including Desktops/laptops, video conferencing, Telephony & VPN & Wifi
Duties and Responsibilities:
- Ensure staff on your regional teams are exceeding expectations and are meeting defined metrics and/or objectives that you have set
- Ensure that the regional team is delivering BAU and project commitments
- Train, coach, develop, and mentor staff
- Overall responsibility for 1st, 2nd, and 3rd line support operations whilst remaining “hands on”
Must have a career history in delivering good quality service and excellent stakeholder management skills and be ideally ITIL certified.
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Service Desk Manager | London, UK | Hybrid employer: McCabe & Barton
Contact Detail:
McCabe & Barton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager | London, UK | Hybrid
✨Tip Number 1
Make sure to highlight your extensive experience in managing global technical support teams. Use specific examples from your past roles to demonstrate how you have successfully led teams and met defined metrics.
✨Tip Number 2
Familiarize yourself with the ITIL framework and be prepared to discuss how you've implemented service management workflows in previous positions. This will show that you understand the structured change management environment they are looking for.
✨Tip Number 3
Since this role requires a strong customer-facing approach, think of instances where you've excelled in stakeholder management. Be ready to share these experiences during discussions to illustrate your ability to maintain excellent relationships.
✨Tip Number 4
Brush up on your technical knowledge related to Windows 10, Office 365, and security platforms. Being able to speak confidently about these technologies will set you apart as a candidate who is not only managerial but also technically proficient.
We think you need these skills to ace Service Desk Manager | London, UK | Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT service management, especially within financial services and asset management. Emphasize your hands-on troubleshooting skills and any supervisory roles you've held.
Craft a Strong Cover Letter: In your cover letter, clearly articulate your understanding of the role and how your background aligns with the requirements. Mention specific experiences that demonstrate your ability to manage a global technical support team and deliver excellent customer service.
Highlight Technical Skills: List your technical skills prominently, especially those mentioned in the job description such as Windows 10, Office 365, and ITIL certification. Provide examples of how you've used these skills in previous roles.
Showcase Leadership Experience: Detail your experience in training, coaching, and mentoring staff. Use specific metrics or outcomes to illustrate how you've successfully led teams and improved service delivery in past positions.
How to prepare for a job interview at McCabe & Barton
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with troubleshooting user hardware and software issues. Highlight specific examples from your past roles, especially in financial services, to demonstrate your technical skills and knowledge of relevant tools like Windows 10, Office 365, and security platforms.
✨Emphasize Leadership Experience
Since the role involves managing a global technical support team, share your experiences in supervising and mentoring staff. Discuss how you've successfully led teams to meet objectives and exceeded expectations, providing concrete metrics or outcomes where possible.
✨Demonstrate Customer-Facing Skills
In this position, strong stakeholder management is crucial. Prepare to talk about your experience in customer-facing roles, focusing on how you’ve built relationships and ensured high-quality service delivery to a diverse user base.
✨Familiarize Yourself with ITIL Framework
As the job requires defining service management workflows aligned with ITIL, make sure you understand the framework well. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in change management and project delivery.
