Deputy Managing Director, Technology

The Deputy Managing Director (DMD) of Technology will oversee the technological infrastructure and strategic platform architecture within the Digital Solutions department. The DMD is responsible for the day-to-day operations of digital health technology services, managing solution engineering, data design, testing, and integration while ensuring alignment with operations and information security protocols. This role has responsibilities, as assigned by the MD, in strategy, finance, human resources, portfolio and project management, asset and vendor management, and compliance with privacy and security laws. The DMD will coordinate with internal and external partners, including UMass Chan IT and Infosec, and manage relationships with development partners as appropriate.

Technology Management & Support: Lead and support the management of the department's technology infrastructure, ensuring all systems function optimally and align with organizational goals. Provide strategic guidance for technological improvements and innovations.

Architecture & Platform Strategy: Oversee the development and implementation of architecture and platform strategies to support current and future needs, ensuring solutions are scalable, sustainable, and compliant with industry best practices.

Solution Engineering: Drive the design and engineering of technical solutions, working closely with internal teams to meet business requirements and deliver within timelines.

Testing & Quality Assurance: Oversee testing procedures to ensure quality, security, and functionality. Implement best practices for testing and resolve issues before deployment. Incorporate user testing to ensure acceptance and satisfaction.

Data Design & Management: Manage data system design and governance, ensuring data integrity, security, and accessibility.

Information Security: Partner with security teams to ensure alignment on cybersecurity protocols and compliance.

Operations Coordination: Collaborate with digital solutions leadership to align technology and operational goals, supporting improvements and integrations.

Selection & Management of Development Partners: Identify, select, and oversee external development partners, ensuring project delivery aligns with goals and standards.

Project Management: Manage multiple technology projects from design to implementation, ensuring timely delivery within scope and budget.

Policy Development & Compliance: Develop policies related to technology use, security, and data management, ensuring adherence to regulations.

Leadership & Staff Development: Lead and mentor technology staff, fostering a collaborative environment and ensuring team expertise.

Client Relationship Management: Manage relationships with business units and external clients, ensuring prompt responses, service levels, and staff mentoring.

Reporting & Communication: Provide updates to senior leadership on project statuses, ensuring transparency.

Qualifications: Bachelor's degree in computer science, information technology, or related field; Master's preferred. Significant experience in IT leadership, including 10 years overseeing IT infrastructure and projects, with a proven track record.