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- Tasks: Help customers with mortgage payment issues and manage the litigation process.
- Company: Join a top-rated loan servicing company known for its supportive culture and employee recognition.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym membership discounts, and more perks.
- Why this job: Be part of a dynamic team that values training, creativity, and a healthy work environment.
- Qualifications: Experience in collections or financial services is a plus; strong communication skills are essential.
- Other info: Work hybrid with modern office facilities, including a gym and relaxation spaces.
The predicted salary is between 26400 - 39600 £ per year.
Job Title : Arrears and Litigation Specialist
Location: Uxbridge Hybrid WFH 2 days a week
Salary: Up to £33,000
Benefits:
- 25 days holiday plus public holidays
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- Season tickets Loans
- Cycle to work scheme
- EAP
- Enhanced maternity and Paternity
- Wellbeing days
- Volunteering days
- Free Hot Drinks
- Eye care vouchers
- Relaxed dress code
- Discounted Gourmet Society Taste Cards
- Discounted RAC vehicle breakdown cover
- Discounted Gym Membership
- Life Assurance
About our Client: Our client operates a highly acclaimed loan servicing business, given multiple awards for their exceptional services. They take pride in nurturing their staff by offering comprehensive training and continuous learning opportunities. Additionally, employees enjoy the perk of daily staff lunches, fostering a supportive and inclusive workplace culture. Notably, the company holds an annual recognition and rewards ceremony, complete with prestigious awards, dinner, and drinks. Situated in a modern, eco-centric office, the company provides onsite facilities including a gym, meditation and yoga room, prayer room, and cycle racks, ensuring a healthy and sustainable work environment for all.
About the Role: We are looking for candidates with collections experience to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.
Responsibilities:
- Delivering accurate and timely processing of mortgage administration activities
- Regular communication with customers who are experiencing payment difficulties
- Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
- Monitoring agreed workout strategies to ensure they are complied with, and taking further action by the Special Servicing Manual where appropriate
- Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale
Experience required:
- Prior exposure to operational loans
- Experience working with customers experiencing financial difficulties
- The ability to offer outstanding customer service
- The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
- Experience within the Financial Services industry with a consumer finance business will be required
- Strong English verbal and written communication skills
- Great attention to detail
- A good understanding of regulatory requirements and the impact these have on the business
- Collections experience is desirable but not essential
Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
For more information regarding the role of Arrears and Litigation Specialist please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC
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Arrears and Litigation Specialist employer: Stellar Select Limited
Contact Detail:
Stellar Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears and Litigation Specialist
✨Tip Number 1
Familiarize yourself with the mortgage servicing process and the specific challenges customers face when experiencing payment difficulties. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Highlight any previous experience you have in collections or customer service, especially within the financial services industry. Be ready to discuss specific examples of how you've successfully managed customer relationships in challenging situations.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of scenarios where you had to analyze a situation and come up with creative solutions. This will be crucial for the role as it involves negotiating workout options for customers.
✨Tip Number 4
Research the company culture and values of the client. Understanding their commitment to employee well-being and continuous learning can help you align your answers with what they value during the interview process.
We think you need these skills to ace Arrears and Litigation Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Arrears and Litigation Specialist position. Highlight key responsibilities and required skills, such as collections experience and strong communication abilities, to tailor your application.
Tailor Your CV: Customize your CV to reflect relevant experience in mortgage administration and customer service. Emphasize any previous roles where you dealt with financial difficulties or collections, showcasing your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience to the specific requirements of the role. Mention your understanding of regulatory requirements and how you can contribute to the company's supportive culture and commitment to customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Stellar Select Limited
✨Showcase Your Collections Experience
Be prepared to discuss your previous experience in collections, especially how you've handled customers facing financial difficulties. Highlight specific examples where you successfully negotiated workout options or resolved payment issues.
✨Demonstrate Strong Communication Skills
Since the role requires regular communication with customers, practice articulating your thoughts clearly and concisely. Use examples from your past roles to illustrate how you effectively communicated complex information to clients.
✨Understand Regulatory Requirements
Familiarize yourself with the regulatory landscape affecting the financial services industry. Be ready to discuss how these regulations impact customer interactions and the importance of compliance in your previous roles.
✨Emphasize Problem-Solving Abilities
Prepare to share instances where you analyzed problems and made effective decisions under pressure. The interviewers will be looking for your ability to think creatively and implement solutions that benefit both the customer and the company.
