Customer Experience Assistant

As the welcoming face of our busy Greenway Centre, our Customer Experience team are the first people our many visitors meet – anyone from a participant in one of our services to support their learning and wellbeing, a Greenway Gym member or exercise class attendant, someone joining in a free activity, a Café customer, one of our business partners, professionals from other organisations, or residents simply looking for support or a place to go. With such a huge number of reasons to visit Greenway we receive more than a thousand individual visits each week. We believe that our Customer Experience team have one of the most important jobs in the house to support such a wide range of visitors., Our two sites (Greenway Centre and Southmead Adventure Playground) are much-loved local venues that provide inspiring spaces for a wide variety of experiences including meetings and conferences, sporting events, community groups, celebrations, performance, and much more., * As a part of this key team, you will provide a high standard of customer service to all our visitors.

• You will also be responsible for supporting the facilities team to set up meeting rooms, conferences, and weekend birthday parties at The Ranch Adventure Playground & Youth Space.

• Working alongside the Communications and Marketing team you will help to promote events, community groups, and initiatives.

• You will support the Customer Experience Manager to develop events, evening community groups, and business meetings.

• This is an exciting opportunity to work in a fast-paced customer service environment to support the diverse communities in Southmead and North Bristol.

Are you someone who loves meeting people and is passionate about providing excellent customer service? Do you have experience of working in a fast-paced, public-facing environment? Are you enthusiastic about planning and delivering events? If so, we want to meet you., * Experienced in sales and customer service.

• Confident and efficient when using essential Microsoft applications.

• Can offer friendly assistance – face-to-face, on the phone, by email, and on social media platforms.

• Experienced in general office and administration support.

• Strong written and verbal communication skills.

• An awareness of Health & Safety.

• Can calmly multi-task, for example, answering and holding phone calls while responding to in-person visitors, and keeping up with emails.

• Knowledge and understanding of issues facing Southmead and a passion to be a part of a team working for positive change

• Embody our values of: Positivity – Integrity – Excellence – Welcoming – Entrepreneurial.

How to apply: Please email your CV, along with a cover letter to describe how you fit the Person Specification, to: marklemon@southmead.org

Deadline: 09:00am Monday 18th November

Contact: To arrange a chat or visit call Mark Lemon, Customer Experience Manager, tel: 0117 950 3335, email: marklemon@southmead.org