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For Companies At a Glance
- Tasks: Drive customer success by designing and demonstrating tailored solutions for unique business challenges.
- Company: Join Zoom, a leader in communication solutions, helping people connect and collaborate effectively.
- Benefits: Enjoy a hybrid work environment, wellness perks, and a commitment to work-life balance.
- Why this job: Be part of a dynamic team that innovates and transforms how businesses communicate globally.
- Qualifications: Experience in technical customer-facing roles, especially in UcaaS/CCaaS environments, is essential.
- Other info: Zoom values diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
What you can expect
We are looking for an experienced Solutions Engineer with a proven track record of success in Solution Engineering and Solution Selling to join our team at Zoom. As a Solutions Engineer you will be pivotal in driving customer success by architecting, designing, and demonstrating tailored solutions that address our customer\’s unique challenges and business objectives. You will collaborate closely with cross-functional teams, including Sales, Product Development, and Customer Success, to ensure the seamless delivery of our solutions and contribute to the growth and innovation of our company. The role involves a deep understanding of the technical aspects of Zoom\’s platform, strong communication skills, and the ability to translate complex technical concepts into easily understandable terms for both technical and non-technical stakeholders.
About the Team
The Zoom sales team is a dynamic force driving the company\’s success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom\’s global presence and ensuring businesses harness the full potential of virtual collaboration.
What we’re looking for
- Experience in technical customer-facing roles in a UcaaS / CCaaS environment
- Highly proficient in all areas related to our products and able to represent the technical aspects of how we solve customer problems
- Excellent technical skills and communication skills, able to share knowledge with all levels of customers
- Prior experience as a Solutions Engineer supporting Unified Communications or Contact Center
- Experience working within a high-volume Account environment
- Cloud telephony and/or Contact Centre experience
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone\’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Solutions Engineer - UK Enterprise Market employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer - UK Enterprise Market
✨Tip Number 1
Familiarize yourself with Zoom's product offerings, especially in the UcaaS and CCaaS space. Understanding the technical aspects of these solutions will help you articulate how they can solve customer challenges effectively.
✨Tip Number 2
Practice translating complex technical concepts into simple terms. This skill is crucial for communicating with both technical and non-technical stakeholders, which is a key part of the Solutions Engineer role.
✨Tip Number 3
Network with current or former Solutions Engineers at Zoom or similar companies. They can provide valuable insights into the role and share tips on how to succeed in the interview process.
✨Tip Number 4
Prepare for scenario-based questions during the interview. Be ready to discuss specific examples from your past experience where you successfully designed and implemented solutions for customers.
We think you need these skills to ace Solutions Engineer - UK Enterprise Market
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Solutions Engineer at Zoom. Familiarize yourself with their products and how they solve customer challenges.
Tailor Your CV: Highlight your experience in technical customer-facing roles, especially in UcaaS / CCaaS environments. Emphasize your communication skills and any relevant achievements that demonstrate your ability to translate complex technical concepts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and collaboration. Mention specific examples of how you've successfully designed and demonstrated solutions in previous roles, and how that aligns with Zoom's mission.
Showcase Technical Proficiency: Be prepared to discuss your technical skills related to cloud telephony and contact centers. Include any certifications or training that showcase your expertise in these areas, as this will be crucial for the role.
How to prepare for a job interview at Zoom
✨Understand Zoom's Products
Make sure you have a deep understanding of Zoom's platform and its various products. Be prepared to discuss how these solutions can address customer challenges and enhance their business objectives.
✨Showcase Your Technical Skills
Highlight your technical expertise, especially in UCaaS and CCaaS environments. Be ready to explain complex technical concepts in simple terms, demonstrating your ability to communicate effectively with both technical and non-technical stakeholders.
✨Collaborate and Engage
Emphasize your experience working in cross-functional teams. Share examples of how you've collaborated with sales, product development, and customer success teams to deliver tailored solutions that drive customer satisfaction.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions where you may need to demonstrate how you would approach specific customer challenges. Think about past experiences where you successfully architected and delivered solutions, and be ready to share those stories.
