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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and huge discounts on EE & BT products.
- Why this job: This role offers a supportive culture, tailored training, and opportunities for career growth.
- Qualifications: No specific experience needed; just bring your confidence and people skills!
- Other info: Flexible scheduling and occasional home working options available.
The predicted salary is between 23504 - 24064 £ per year.
<p></p><b></b><p><b>Part time</b>: Permanent – 20 Hours per week</p><p><b>Salary</b>: £23,504 pro-rata rising to £24,064 pro-rata at 9 months in role, plus uncapped commission</p><p><b>Hourly rate: </b>£12.05</p><b></b><p>If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.</p><p> </p><p>We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?</p><b></b><p>We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.</p><b></b><p><b>What’s in it for you?</b></p><p> </p><ul><li>A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.</li><li>Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</li><li>Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly </li><li>Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</li><li>Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year</li><li>Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</li><li>Volunteering days, so you can give back to your local community</li><li>Optional Private Healthcare and Dental, to protect you and your family</li></ul><p> </p><p>On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?</p><p></p>
EE | Contact Centre Agent - Uncapped Commission | merthyr tydfil employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Contact Centre Agent - Uncapped Commission | merthyr tydfil
✨Tip Number 1
Show your personality! Since this role is all about building relationships and having conversations, let your unique character shine through during the interview. Be prepared to share personal anecdotes that highlight your communication skills.
✨Tip Number 2
Familiarize yourself with EE's products and services. Even though you’ll receive training, having a basic understanding of what EE offers will help you feel more confident when discussing how these can enhance customers' digital lives.
✨Tip Number 3
Practice active listening. In a sales advisor role, it’s crucial to understand customer needs. During your interactions, focus on listening carefully to what the customer is saying, which will help you tailor your responses effectively.
✨Tip Number 4
Emphasize your flexibility and adaptability. Since the role offers flexible working options, be ready to discuss how you can manage your time effectively and adapt to different situations, whether it's scheduling breaks or handling unexpected changes.
We think you need these skills to ace EE | Contact Centre Agent - Uncapped Commission | merthyr tydfil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in customer service or sales. Use specific examples that demonstrate your ability to build relationships and negotiate effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention how your life experiences have equipped you with the skills needed for a sales advisor position and express your interest in working with EE.
Showcase Your Flexibility: In your application, emphasize your ability to adapt to different situations and your willingness to work flexible hours. This aligns with EE's commitment to supporting employees' work-life balance.
Prepare for the Interview: If invited for an interview, be ready to discuss how you would approach conversations with customers. Think about how you can enhance their digital lives and be prepared to share examples of how you've successfully engaged with others in the past.
How to prepare for a job interview at EE
✨Show Your Communication Skills
Since this role involves talking to customers, it's essential to demonstrate your communication skills during the interview. Practice speaking clearly and confidently about your experiences and how they relate to building relationships.
✨Highlight Transferable Skills
Think about your life experiences that have equipped you with skills relevant to this role. Whether it's negotiating with family or engaging with friends, share these stories to showcase your ability to connect with people.
✨Understand EE's Products and Services
Familiarize yourself with EE's offerings before the interview. Being knowledgeable about their products will help you answer questions more effectively and show your enthusiasm for the role.
✨Emphasize Flexibility and Adaptability
EE values flexibility, so be prepared to discuss how you can adapt to different situations. Share examples of how you've managed your time or adjusted to changes in previous roles or personal experiences.
