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- Tasks: Lead a dynamic team to create unforgettable guest experiences at TOCA Social.
- Company: Join TOCA Social, the world's first dining and entertainment experience with a football twist!
- Benefits: Enjoy competitive pay, free meals, discounts, and great growth opportunities.
- Why this job: Be part of a fun, energetic environment where everyone plays and thrives together!
- Qualifications: 3+ years in hospitality management; strong leadership and people skills required.
- Other info: Flexible hours and a chance to make a real impact in a growing company!
The predicted salary is between 36000 - 60000 £ per year.
Deputy General Manager – Birmingham Bullring
2 weeks ago Be among the first 25 applicants
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it\’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you\’ll quickly fall in love with our concept!
Job Overview
As a Deputy General Manager, this role will work hand in hand with the General Manager to connect all the dots together in the venue. This Leader will be key to bringing the team and operations to life. The Deputy General Manager will be responsible for seamless operations by working closely with the entire team to oversee the teammate and guest experience. They will be an expert of all venue roles – ready to get stuck in!
Location : TOCA Social, St. Martin\’s Walk, Birmingham, B5 4BU
Reports to : General Manager
Role Scope & Responsibilities:
- Recruit, coach and develop a strong team of approximately 70 teammates
- Working closely with your venue leaders and the People Team on people initiatives; ensuring teammate morale, engagement and culture is at the forefront of your decision making
- Ability to lead a diverse and dynamic team to anticipate and exceed the needs of our Guests
- Deliver on business KPIs by driving revenue and managing cost with an ‘Own It\’ philosophy at the core
- Exceptional ability to communicate fast changing operational needs, whilst bringing people with you
- Fostering strong relationships with all teammates, support team and guests
- Ability to resolve service issues with grace and empathy, focussed on always finding the best outcome for our guests
- Provide a safe and high quality working environment for our teammates and our 300,000+ annual guests
- Growing teammate engagement within your venue and connecting with other venues
- Ensuring guests receive outstanding service quality and hospitality standards to exceed guest experiences
- Being the ‘go-to\’ for teammate support whenever on shift
- Managing Teammates with excellent communication skills (written & verbal) and embracing Teammate and guest differences
- Creating a ‘Greatest Of All Time\’ team culture and empowering Teammates to surpass Guest expectations
- Working with leaders to ensure accurate scheduling of Teammate whilst anticipating seasonal labour changes
- Leading from the front to create a best in class Guest experience and supporting Teammates in following consistent Steps of Service
- Ensuring training and compliance within health and safety and food and drink guidelines including Food Safety and Allergy Process
- Having a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed whilst having a warm and friendly disposition.
- Completing preventative maintenance checks, including daily walk-throughs to inspect and escalate improvements
Qualifications & Experience:
- 3+ years experience at AGM/DGM level, or small site GM experience, in a Hospitality or similar industry
- An individual with a proven record of leading and managing a large team, including a leadership team
- A proven track record of delivering against key KPIs
- A people-focussed leader who is naturally empathetic with a strong emotional intelligence
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences with a teammate and guest-first attitude
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
- Ability to work flexible hours each week
- WSET Level 2 (desired but not essential)
- Food Safety Level 3
- First Aid & Fire Marshall (desired but not essential)
Benefits:
You\’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary and bonus scheme
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: IT Services and IT Consulting #J-18808-Ljbffr
Deputy General Manager - Birmingham Bullring employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Birmingham Bullring
✨Tip Number 1
Familiarize yourself with TOCA Social's unique dining and entertainment concept. Understanding how they blend football with a fun atmosphere will help you connect with the team and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight your experience in managing large teams and delivering on KPIs. Be ready to share specific examples of how you've successfully led diverse teams and improved guest experiences in previous roles.
✨Tip Number 3
Showcase your people-focused leadership style. Prepare to discuss how you foster teammate engagement and morale, as well as how you handle service issues with empathy and grace.
✨Tip Number 4
Be prepared to demonstrate your ability to work under pressure in a fast-paced environment. Share stories that illustrate your quick thinking and adaptability, especially in challenging situations.
We think you need these skills to ace Deputy General Manager - Birmingham Bullring
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Deputy General Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in hospitality management, particularly any roles where you led a large team or managed operations. Use specific examples to demonstrate your success in meeting KPIs and enhancing guest experiences.
Showcase Your Leadership Skills: Since this role requires strong leadership abilities, make sure to highlight your skills in coaching, developing teams, and fostering a positive work culture. Mention any relevant training or initiatives you've implemented in previous positions.
Express Your Passion: Convey your enthusiasm for creating memorable experiences for guests and teammates. Share any personal anecdotes or motivations that illustrate your commitment to delivering exceptional service in a fun and energetic environment.
How to prepare for a job interview at TOCA Social
✨Show Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead and manage a diverse team. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on your communication skills and how you foster a positive team culture.
✨Emphasize Guest Experience
TOCA Social is all about providing outstanding guest experiences. Highlight your experience in hospitality and how you've gone above and beyond to ensure guests leave happy. Discuss any strategies you've implemented to enhance service quality.
✨Be Ready to Discuss KPIs
Understanding and delivering on business KPIs is crucial for this role. Come prepared with examples of how you've driven revenue and managed costs in previous positions. Show that you have a strong grasp of what it takes to meet and exceed performance metrics.
✨Demonstrate Flexibility and Team Spirit
The role requires a hands-on approach and the ability to step in wherever needed. Share instances where you've rolled up your sleeves to help out other departments or teammates. This will showcase your willingness to contribute to the team's success and adaptability in a fast-paced environment.
