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For Companies At a Glance
- Tasks: Support clients with IT issues both on-site and remotely, ensuring smooth tech operations.
- Company: Join a fast-growing IT services provider focused on tailored solutions for small and medium businesses.
- Benefits: Enjoy flexible working, a friendly team, and opportunities for career progression.
- Why this job: Make a real impact while enjoying variety and autonomy in a supportive environment.
- Qualifications: 1-2 years in client-facing IT support, strong Microsoft 365 and Windows Server knowledge required.
- Other info: Full UK driving licence and own transport needed for client site visits.
Technical Consultant
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Location: Cheltenham (Hybrid – approx. 3 days on-site)
Salary: £40,000 – £45,000 + benefits
Benefits: Opportunity to join a growing team, clear progression path, hybrid working arrangement
Our client, a leading IT services organisation, is establishing a new office in Cheltenham and is hiring a Technical Consultant to support the delivery of high-quality technical services. This is an excellent opportunity to join an established business with a strong vision, taking on deeper technical responsibility as the new office and team continue to grow.
What you’ll do
Deliver 2nd and 3rd line technical support to a range of users and customers.
Act as an escalation point for complex technical issues across hardware, software and networking.
Work closely with stakeholders to assess technical requirements and provide effective solutions.
Support project delivery, including upgrades, migrations, deployments and on-site consultancy.
Contribute to documentation, knowledge sharing and continuous service improvement.
You’ll collaborate with infrastructure, service management and technical delivery teams to provide high-quality consultancy and support across the organisation.
What we’re looking for
Strong 2nd and 3rd line technical experience across Windows environments, networks, servers, admin tools and troubleshooting.
Experience working directly with customers or internal stakeholders in a consultancy-focused capacity.
Ability to diagnose and resolve complex issues with a methodical and customer-focused approach.
Familiarity with ITIL, ticketing systems and structured support processes.
Comfortable working in a hybrid role, spending three days per week in the Cheltenham office.
The ideal candidate will bring strong communication skills, technical depth and a proactive mindset, thriving in a growing and collaborative environment.
Why join?
Be part of a brand-new office launch with influence over processes and team culture.
Excellent opportunity for progression as the team and operations expand. xiskglj
Hybrid working with a balanced office/home split.
Join an established organisation with a clear growth strategy and supportive leadership
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Being able to discuss your hands-on experience with these platforms during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your client-facing skills by preparing examples of how you've successfully built relationships with clients in previous roles. This will highlight your ability to be a trusted advisor, which is crucial for this position.
✨Tip Number 3
Research the company’s culture and values, particularly their commitment to clear communication and long-term relationships. Be ready to discuss how your personal values align with theirs during the interview.
✨Tip Number 4
Prepare to discuss your problem-solving approach, especially in technical scenarios. Think of specific challenges you've faced and how you resolved them, as this will showcase your proactive nature and technical expertise.
We think you need these skills to ace Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and consultancy. Emphasise your technical knowledge of Microsoft 365, Windows Server, and cloud platforms like Azure, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to build client relationships. Mention specific examples of how you've provided support or solved problems in previous roles to demonstrate your proactive approach.
Highlight Relevant Experience: In your application, focus on your 1-2 years of experience in a client-facing role. Detail any specific projects or tasks where you acted as a technical advisor, as this aligns with what the company is looking for.
Showcase Communication Skills: Since the role requires strong communication skills, include examples of how you've effectively communicated with clients or team members in past positions. This will help illustrate your ability to build relationships and work collaboratively.
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Server, and cloud platforms like Azure. Bring examples of how you've successfully resolved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Demonstrate Client-Facing Experience
Since the role involves direct client interaction, share specific instances where you've built strong relationships with clients. Highlight your communication skills and how you’ve effectively supported clients in previous roles.
✨Emphasise Your Proactive Approach
Employers are looking for a proactive problem-solver. Prepare to discuss situations where you took the initiative to resolve issues before they escalated, showcasing your ability to work autonomously.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s culture, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
