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For Companies At a Glance
- Tasks: Welcome guests and provide information to enhance their stay.
- Company: Join the vibrant team at London Marriott Hotel Marble Arch.
- Benefits: Enjoy discounts, learning opportunities, and wellbeing programs.
- Why this job: Be part of a supportive community that values your voice and growth.
- Qualifications: Passion for customer service and a friendly attitude are key.
- Other info: Make a real impact on guests' experiences every day.
The predicted salary is between 24000 - 36000 £ per year.
POSITION SUMMARY
Explore our very big world.
We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Marble Arch.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.
The impact you’ll make.
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
Perks you deserve.
You’ll be supported in and out of the workplace through:
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spir
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Guest Experience Expert - London Marriott Hotel Marble Arch employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert - London Marriott Hotel Marble Arch
✨Tip Number 1
Familiarize yourself with the Marriott brand and its values. Understanding what makes Marriott unique will help you align your answers during the interview with their mission of providing exceptional guest experiences.
✨Tip Number 2
Showcase your customer service skills by preparing specific examples from your past experiences. Think about times when you went above and beyond for a guest or resolved a challenging situation effectively.
✨Tip Number 3
Research the local area around the London Marriott Hotel Marble Arch. Being knowledgeable about nearby attractions and services will demonstrate your commitment to enhancing the guest experience.
✨Tip Number 4
Emphasize your teamwork abilities. Since the role involves working closely with others, share examples of how you've successfully collaborated in previous roles to create a positive environment.
We think you need these skills to ace Guest Experience Expert - London Marriott Hotel Marble Arch
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Expert position. Understand the key responsibilities and the qualities Marriott is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and hospitality. Use keywords from the job description to demonstrate that you are a perfect fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest experience and your desire to be part of the Marriott team. Share specific examples of how you've positively impacted guests in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Marriott
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure a guest's satisfaction.
✨Know the Hotel and Local Area
Research the London Marriott Hotel Marble Arch and familiarize yourself with its services, facilities, and the local area. Being able to answer questions about the hotel and suggest local attractions will demonstrate your commitment to the role.
✨Emphasize Team Spirit
Highlight your ability to work well in a team environment. Discuss how you have collaborated with colleagues in previous jobs to enhance the guest experience and create a positive atmosphere.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult guests or managing complaints. Prepare thoughtful responses that showcase your problem-solving skills and ability to remain calm under pressure.
