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- Tasks: Lead a passionate team to deliver an exceptional member experience every day.
- Company: Join David Lloyd, Europe's largest health and fitness operator, in a period of exciting growth.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a community-focused culture that values excellence and inspires leadership.
- Qualifications: Several years of experience managing large teams and operational facilities is required.
- Other info: Participate in the General Manager bonus scheme and access learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club.
Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week.
So, what do you get from us?
As part of our management team, you will be eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Private Medical Insurance
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities.
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Several years experience managing a large team of employees, including Managers.
- Experience of financial planning and management.
- Passionate about customer service.
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets.
- Performance against our DL Clubs 6 Values.
- What members, team members or mystery members tell us about you and your team.
- Achieving compliance against all legislative and company audits.
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
- Excellent communication and collaboration skills.
- Inspirational leadership skills.
Up for the challenge? We would love to hear from you!
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
#J-18808-Ljbffr
General Manager - Kent employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Kent
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've inspired and motivated teams in previous roles. Highlighting your ability to create a positive culture will resonate well with the values of David Lloyd.
✨Tip Number 2
Familiarize yourself with the key performance indicators (KPIs) mentioned in the job description. Be prepared to discuss how you have successfully managed similar metrics in past positions, particularly in relation to customer satisfaction and financial performance.
✨Tip Number 3
Research David Lloyd's current initiatives and growth plans. Being knowledgeable about their recent developments and future goals will demonstrate your genuine interest in the company and your readiness to contribute to its success.
✨Tip Number 4
Network with current or former employees of David Lloyd if possible. Gaining insights from their experiences can provide you with valuable information that you can use to tailor your approach and show that you understand the company culture.
We think you need these skills to ace General Manager - Kent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at David Lloyd. Understand the key responsibilities and required skills, such as leadership, financial management, and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in managing large teams and operational facilities. Emphasize your achievements in customer service and financial planning to align with the expectations of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the health and fitness industry. Discuss how your leadership style and experience can contribute to creating an excellent member experience at David Lloyd.
Highlight Key Metrics: In your application, mention specific metrics or KPIs you have successfully managed in previous roles. This could include profit and loss targets, customer satisfaction scores, or team performance indicators to demonstrate your capability.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
As a General Manager, your passion for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to enhance the customer experience in your previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership style and provide examples of how you've successfully managed large teams. Discuss how you inspire and motivate your team to achieve their best, as this aligns with the company’s focus on inspiring leadership.
✨Discuss Financial Acumen
Since financial planning and management are key aspects of the role, be ready to discuss your experience with budgeting, profit and loss management, and how you've driven financial success in past positions.
✨Prepare for Metrics and KPIs
Familiarize yourself with the key performance indicators mentioned in the job description. Be ready to discuss how you've achieved similar metrics in your previous roles and how you plan to meet or exceed them at David Lloyd.
