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- Tasks: Lead a passionate team to deliver an exceptional member experience at our clubs.
- Company: Join David Lloyd, Europe's largest health and fitness operator, thriving with growth and new club openings.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a community-focused culture that values excellence and inspires leadership.
- Qualifications: Need several years of management experience in operational service delivery and team leadership.
- Other info: Participate in our bonus scheme and access learning opportunities through the Wagestream App.
The predicted salary is between 43200 - 72000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club.
Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week.
So, what do you get from us?
As part of our management team, you will be eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Private Medical Insurance
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities.
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Several years experience managing a large team of employees, including Managers.
- Experience of financial planning and management.
- Passionate about customer service.
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets.
- Performance against our DL Clubs 6 Values.
- What members, team members or mystery members tell us about you and your team.
- Achieving compliance against all legislative and company audits.
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
- Excellent communication and collaboration skills.
- Inspirational leadership skills.
Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it. #J-18808-Ljbffr
General Manager employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Showcase your leadership skills in your conversations. As a General Manager, you’ll need to inspire and lead a team, so be ready to share examples of how you've successfully managed teams in the past.
✨Tip Number 2
Familiarize yourself with the latest trends in the health and fitness industry. Being knowledgeable about current market dynamics can help you stand out as a candidate who is not only passionate but also informed.
✨Tip Number 3
Prepare to discuss your experience with financial planning and management. Be ready to provide specific examples of how you've successfully managed budgets and increased profitability in previous roles.
✨Tip Number 4
Emphasize your commitment to customer service. Share stories that highlight your dedication to providing excellent member experiences, as this aligns perfectly with the values of David Lloyd.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at David Lloyd. Understand the key responsibilities and required skills, such as leadership, financial management, and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in managing large teams and operational facilities. Emphasize your achievements in customer service and financial planning to align with the expectations of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the health and fitness industry. Discuss how your leadership style and experience can contribute to creating an excellent member experience at David Lloyd.
Highlight Key Metrics: In your application, mention specific metrics or KPIs you have successfully managed in previous roles. This could include profit and loss targets, customer satisfaction scores, or team performance indicators to demonstrate your capability.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
As a General Manager, your passion for customer service is crucial. Be prepared to share specific examples of how you've enhanced customer experiences in previous roles and how you plan to do the same at David Lloyd.
✨Demonstrate Leadership Skills
Highlight your experience in leading large teams and managing operational facilities. Discuss your leadership style and how you inspire and motivate your team to achieve excellence.
✨Prepare for Financial Discussions
Since financial planning and management are key aspects of this role, be ready to discuss your experience with budgets, profit and loss statements, and how you've successfully managed financial targets in the past.
✨Understand Key Performance Indicators
Familiarize yourself with the key metrics that will measure your success as a General Manager. Be prepared to discuss how you would approach achieving these KPIs and improving member satisfaction.
