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- Tasks: Lead and operate a successful David Lloyd Club, ensuring an excellent member experience daily.
- Company: Join the largest health and fitness operator in Europe, known for its passionate team and growth.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a community that values excellence and inspires leadership while driving club success.
- Qualifications: Several years of experience managing large teams and operational facilities, with a passion for customer service.
- Other info: Participate in a bonus scheme and access learning and development opportunities.
The predicted salary is between 48000 - 84000 £ per year.
1 day ago Be among the first 25 applicants
About The Role
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club.
Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week.
So, what do you get from us?
Benefits
As part of our management team, you will be eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Private Medical Insurance
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities.
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Several years experience managing a large team of employees, including Managers.
- Experience of financial planning and management.
- Passionate about customer service.
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets.
- Performance against our DL Clubs 6 Values.
- What members, team members or mystery members tell us about you and your team.
- Achieving compliance against all legislative and company audits.
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
- Excellent communication and collaboration skills.
- Inspirational leadership skills.
Up for the challenge? We would love to hear from you!
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Seniority level
- Director
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Wellness and Fitness Services
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General Manager - Kent employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Kent
✨Tip Number 1
Familiarize yourself with the David Lloyd brand and its values. Understanding their commitment to customer service and community will help you align your leadership style with their expectations.
✨Tip Number 2
Network with current or former employees of David Lloyd. They can provide valuable insights into the company culture and what it takes to succeed as a General Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and improved operational efficiency in previous roles. Highlighting your experience will demonstrate your capability for this position.
✨Tip Number 4
Showcase your passion for health and fitness during the interview process. Being genuinely enthusiastic about the industry will resonate well with the hiring team and reflect your alignment with their mission.
We think you need these skills to ace General Manager - Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large operational facilities and teams. Emphasize your leadership skills and any relevant achievements in customer service and financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the wellness and fitness industry. Discuss how your values align with David Lloyd's mission and how you can contribute to creating an excellent member experience.
Highlight Relevant Experience: In your application, focus on specific examples from your past roles that demonstrate your ability to lead teams, manage finances, and improve customer satisfaction. Use metrics where possible to quantify your success.
Showcase Leadership Style: Describe your leadership style and how it fosters a positive team culture. Mention any initiatives you've implemented that have led to improved team performance or member engagement.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
As a General Manager, your passion for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to enhance the customer experience in your previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership style and provide examples of how you've successfully managed large teams. Discuss how you inspire and motivate your team to achieve common goals and maintain high standards.
✨Discuss Financial Acumen
Since financial planning and management are key aspects of this role, be ready to discuss your experience with budgeting, profit and loss management, and how you've driven financial success in past positions.
✨Prepare for KPI Discussions
Familiarize yourself with key performance indicators relevant to the role. Be prepared to discuss how you've achieved or exceeded similar metrics in your previous roles, such as customer satisfaction and operational efficiency.
