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- Tasks: Lead a dynamic team in delivering top-notch eDiscovery services to valued clients.
- Company: Join the UK's leading age-inclusive jobs board focused on empowering professionals over 50.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact by fostering long-term partnerships and driving customer satisfaction.
- Qualifications: Must have a Bachelor's degree and at least five years of management experience.
- Other info: Deep knowledge of eDiscovery processes and software is essential for success.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Hiring Manager: Brian Shaw
Talent Acquisition Advisor: Aylmer Barrett
Job Code Level: CMM3
The Opportunity:
We are seeking a highly skilled and energetic Director of eDiscovery Cloud Services to lead our UK and Europe based team.
Your impact:
The successful candidate will manage a group of professionals and \’lead by example\’ in the delivery of exceptional eDiscovery services to high-value customers, fostering repeat business and long-term partnerships. The Director will build strong relationships with key customer contacts and develop resilient partnerships with internal teams including Forensics, Managed Review, Sales, Product Management, Customer Support, and Operations. This position reports to the Senior Director of eDiscovery Services.
What the role offers:
- Provide direction and support to the department, aligning with the company\’s initiatives and objectives, and motivate staff to achieve high levels of success.
- Develop and maintain strong relationships with key customer contacts, ensuring long-term partnerships and customer satisfaction.
- Oversee project management, account management, litigation support, and consulting services for assigned high-value accounts, both directly and through team efforts.
- Work closely with other managers, project managers, technical project managers, data analysts, consultants, and account managers to ensure cohesive service delivery.
- Demonstrate a sense of urgency and ownership in addressing customer concerns, collaborating with other departments as necessary to achieve satisfactory outcomes.
- Provide training to direct reports and act as a resource to customers when appropriate, ensuring they are well-informed and supported.
- Directly manage delivery managers and staff, including conducting performance reviews, making recommendations for promotions or raises, awarding bonuses, hiring staff, and taking disciplinary actions when necessary.
What you need to succeed:
- Leadership: Demonstrates commitment through effective leadership, fostering trust and influencing positive outcomes.
- Market Knowledge: Develops and maintains a thorough understanding of the eDiscovery marketplace.
- Bachelor\’s degree or equivalent from an accredited university (e.g. LLB, BSc, MSc, MBA).
- Management Experience: At least five years of direct staff management experience.
- Technical Knowledge: Deep knowledge of the litigation lifecycle, Electronic Discovery Reference Model (EDRM), litigation document review workflows, complex searches related to litigation, Technology Assisted Review (TAR), and Continuous Active Learning (CAL).
- Software Proficiency: Extensive experience using advanced eDiscovery software applications; familiarity with OpenText\’s suite of eDiscovery solutions is highly advantageous.
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Director, Cloud Services Project Management employer: OpenText
Contact Detail:
OpenText Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Cloud Services Project Management
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. This will demonstrate your ability to foster trust and influence positive outcomes.
✨Tip Number 2
Familiarize yourself with the eDiscovery marketplace and current trends. Being able to discuss recent developments or challenges in the industry will show that you are knowledgeable and passionate about the field.
✨Tip Number 3
Highlight your technical knowledge of the litigation lifecycle and eDiscovery processes. Be prepared to discuss specific methodologies like Technology Assisted Review (TAR) and Continuous Active Learning (CAL), as this will set you apart from other candidates.
✨Tip Number 4
If you have experience with OpenText's suite of eDiscovery solutions, make sure to mention it. This familiarity can be a significant advantage and shows that you can hit the ground running in this role.
We think you need these skills to ace Director, Cloud Services Project Management
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in eDiscovery and project management.
Highlight Leadership Experience: Since the role emphasizes leadership, make sure to showcase your management experience. Provide specific examples of how you've led teams, motivated staff, and achieved positive outcomes in previous roles.
Demonstrate Technical Knowledge: Include details about your technical expertise in eDiscovery processes, software applications, and the litigation lifecycle. Mention any familiarity with OpenText's eDiscovery solutions, as this is a significant advantage.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role. Discuss how your vision aligns with the company's objectives and how you can contribute to building strong customer relationships.
How to prepare for a job interview at OpenText
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate effective leadership. Prepare examples of how you've successfully led teams in the past, focusing on fostering trust and achieving positive outcomes.
✨Understand the eDiscovery Marketplace
Make sure you have a solid grasp of the eDiscovery landscape. Research current trends, challenges, and key players in the market to show your depth of knowledge during the interview.
✨Highlight Your Technical Expertise
Be ready to discuss your experience with the litigation lifecycle and eDiscovery software applications. Familiarize yourself with OpenText's solutions, as this could set you apart from other candidates.
✨Prepare for Behavioral Questions
Expect questions about how you've handled customer concerns and team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your problem-solving skills.
