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For Companies At a Glance
- Tasks: Join our team to manage council tax and benefits visits, ensuring accurate records.
- Company: Be part of South Worcestershire Revenues & Benefits, a dedicated team of over 70 professionals.
- Benefits: Enjoy a great pension, generous leave, training opportunities, and discounts on gym memberships.
- Why this job: This role offers community engagement, personal growth, and a supportive work culture.
- Qualifications: Must be self-motivated, have excellent communication skills, and hold a valid UK driver's license.
- Other info: Office-based with some flexible working; DBS check required.
The predicted salary is between 27711 - 31586 £ per year.
Job Description
Salary: £27,711 – £31,586 per annumRevenues & Benefits Visiting Officer Permanent contract, 37 Hours per week£27,711 – £31,586 per annumSouth Worcestershire Revenues & Benefits are looking for a Visiting Officer to join our team of over 70 revenues and benefits officers. The successful candidate will be responsible for dealing with visits for council tax, business rates and benefits to ensure the accuracy of Tax records as well as investigate irregularities. This role brings a variety of work to the job out in the community, as well as working within an office environment. About youThe successful candidate will:Be self- motivated, enthusiastic, and able to deal with a heavy and varied workloadBe able to work on own initiative and without the need to be closely supervised.Ability to prioritise and work accurately to targets and deadlines.Be able to deal with difficult situations.Excellent verbal, interpersonal and written communication skills, with a strong customer focus.Hold a valid UK drivers licence, and own a vehicle to be able to carry out duties (essential car user allowance in place)A DBS will be required for this role.What we can offerOur staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:Excellent pension scheme with employer contributionsGenerous annual leave entitlement with options to purchase additional annual leaveCommitted training programme and development opportunitiesOnsite nursery with 20% staff discountDiscounted Gym and swim membershipHealth and Wellbeing support and a Free Employee Assistance scheme including access to counselling servicesCycle to Work schemeEmployee Discounts with a range of companies including EE and the Kaarp discount scheme.We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.To discuss the post or for further information, please call Dom Wurmli on 01386 565222 or email Dominic.wurmli@wychavon.gov.ukClosing date: Sunday 9 March 2025Interview date: Friday 14 March 2025 Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.Attached documentsEmployee BenefitsJob DescriptionLocation: Pershore
Revenues & Benefits Visiting Officer employer: Malvern Hills and Wychavon District Councils
Contact Detail:
Malvern Hills and Wychavon District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues & Benefits Visiting Officer
✨Tip Number 1
Familiarize yourself with the local council tax and benefits system in South Worcestershire. Understanding the specific regulations and processes will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare to discuss your experience in handling difficult situations, as this role requires excellent interpersonal skills. Think of specific examples where you've successfully resolved conflicts or provided exceptional customer service.
✨Tip Number 3
Since the role involves a mix of office and community work, be ready to talk about your time management skills. Highlight how you prioritize tasks and manage your workload effectively in both environments.
✨Tip Number 4
Make sure to have your valid UK driver's license and vehicle details ready, as these are essential for the role. Being able to demonstrate your readiness to fulfill this requirement can strengthen your application.
We think you need these skills to ace Revenues & Benefits Visiting Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Revenues & Benefits Visiting Officer position. Understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to council tax, business rates, or benefits. Mention specific examples where you demonstrated excellent communication skills and the ability to handle difficult situations.
Showcase Your Skills: Clearly outline your self-motivation, ability to work independently, and how you prioritize tasks. Use concrete examples to illustrate your problem-solving abilities and customer focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the organization. Highlight why you are excited about working in revenues and benefits, and how you can contribute to the team.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples of how you've effectively communicated with customers or resolved difficult situations in the past.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle a heavy workload and prioritize tasks. Think of specific instances where you successfully managed multiple responsibilities or dealt with challenging situations.
✨Know the Local Area
Familiarize yourself with South Worcestershire and its community. Being knowledgeable about the area will help you demonstrate your readiness to engage with residents and understand their needs during visits.
