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For Companies At a Glance
- Tasks: Help customers with queries and recommend services, all from the comfort of your home.
- Company: Join a top FTSE 250 British Utilities Company with a strong reputation.
- Benefits: Enjoy flexible hours, competitive earnings, bonuses, and free training that fits your schedule.
- Why this job: Perfect for those seeking part-time work or extra income while developing communication skills.
- Qualifications: Must be 18+, have basic IT skills, and be eligible to work in the UK.
- Other info: Promotional opportunities available for those interested in team leadership.
Vacancy: Home Based Customer Service Representative
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Monthly Earnings: £500-£1400/month
Location: Liverpool
We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home, either part-time or full time or who would like to earn an additional income in conjunction with their current role.
The responsibilities for the Home-Based Customer Service Representative Role include:
* Liaising with people both face-to-face and over the telephone
* Recommending the company services
* Helping customers with any queries or complaints
For the Home-Based Customer Service Representative role you will need:
* Ability to communicate both over the telephone and face-to-face
* Patience and motivation
* Basic IT Skills
* Be a self-starter
* Mobile phone
* You must be permitted to work in the UK
* You must be 18+
* This role is not suitable for international students due to visa restrictions
What you will get for the Home-Based Customer Service Representative role:
* Free, simple, introductory training that fits around your routine
* Your own website
* Marketing and training tools
* Mentor
* Competitive earnings
* Bonus on top of the earnings
* Residual income
* Incentives
There are promotional opportunities within this company and for anyone wanting to lead a team, you will need to be confident, patient, understanding and have good quality team-leading skills. If you want to become a leader but have no experience training can be provided
Customer Service Advisor employer: Orca Recruitment & Training Services Ltd
Contact Detail:
Orca Recruitment & Training Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's services and values. This will help you confidently recommend their offerings to customers and demonstrate your alignment with their mission during any conversations.
✨Tip Number 2
Practice your communication skills, both over the phone and face-to-face. Role-playing common customer scenarios with a friend can help you feel more prepared and improve your ability to handle queries and complaints effectively.
✨Tip Number 3
Showcase your self-starter attitude by preparing a brief plan on how you would manage your time and tasks while working from home. This demonstrates your motivation and ability to work independently, which is crucial for this role.
✨Tip Number 4
If you're interested in leadership opportunities, think about how you can develop your team-leading skills. Consider taking online courses or reading books on effective leadership to show your commitment to growth within the company.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the responsibilities and required skills, such as communication abilities and basic IT skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience or roles that required strong communication skills. Mention specific examples where you successfully handled customer queries or complaints.
Showcase Your Skills: Clearly demonstrate your patience, motivation, and self-starter attitude in your application. Use concrete examples to illustrate how these traits have helped you in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Explain why you are a good fit for the Home-Based Customer Service Representative position and how you can contribute to their team.
How to prepare for a job interview at Orca Recruitment & Training Services Ltd
✨Show Your Communication Skills
Since the role involves liaising with customers both face-to-face and over the phone, it's crucial to demonstrate your communication skills during the interview. Practice clear and concise responses, and be ready to showcase how you handle customer queries or complaints.
✨Highlight Your Patience and Motivation
The company values patience and motivation in their customer service representatives. Be prepared to share examples from your past experiences where you demonstrated these qualities, especially in challenging situations.
✨Familiarize Yourself with Basic IT Skills
As basic IT skills are a requirement for this role, make sure you can discuss your proficiency with relevant software or tools. If you have experience using customer service platforms or CRM systems, mention that during the interview.
✨Express Your Self-Starter Attitude
This position is home-based, so it's important to convey that you are a self-starter. Share instances where you took initiative in previous roles or projects, and explain how you manage your time effectively while working independently.
