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- Tasks: Create Service Design Packs for Voice & Video Services and develop user documentation.
- Company: Join a dynamic team focused on delivering secure communication solutions.
- Benefits: Gain experience in a high-pressure environment with opportunities for professional growth.
- Why this job: Be part of a crucial project that impacts defense operations and enhances your technical writing skills.
- Qualifications: Experience with strategic networks and understanding of legacy vs. new systems is essential.
- Other info: DV Clearance required; V&V experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an experienced Technical Author.
The successful candidate will be required to develop the Service Design Packs (ITIL3) for Voice & Video (V&V) Services. The role will need to interface with Users, Defence Digital Eng Ops staff, and the Fixed connectivity team based in Corsham to develop a service-oriented document set for Live Services as directed by the V&V Product Owner:
- Produce two Voice & Video (V&V) Service Design Packs (SDPs). Key responsibility for developing the ITIL3 aligned SDP for V&V Services.
- Key responsibility for producing the ‘as built’ Solution Specification for the Operational V&V systems.
- Key responsibility for producing the Voice & Video Product Roadmap(s) for the V&V Product Owner.
- Secondary responsibility for developing the System Knowledge Articles (KAs), Work Instructions (WIs), and User Guides (UGs) for a small V&V Service.
Essential:
- Experience of working within teams that have managed Strategic Networks and Bearer Services.
- Experience & understanding of the difference between ‘Legacy’ and ‘New’ systems and the challenges this presents during transition, particularly for highly secure systems.
- Ability to work with others in a high-pressure and conflicting priorities environment.
- Ability to work in a complex environment where security conditions and controls can be difficult to navigate.
- Previous experience of developing systems, solutions, or services that form a key element of a larger system or capability.
- V&V experience would be an advantage.
If you feel you have the skills and experience needed for this role, please do apply now.
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Technical Author (DV Clearance) employer: Parker Shaw
Contact Detail:
Parker Shaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author (DV Clearance)
✨Tip Number 1
Familiarize yourself with ITIL3 principles, especially as they relate to Service Design Packs. Understanding these concepts will help you articulate your experience and how it aligns with the role.
✨Tip Number 2
Highlight any previous experience you have with Voice & Video services. Be prepared to discuss specific projects where you developed documentation or worked on service design in this area.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing examples from past roles. Discuss how you managed conflicting priorities while ensuring high-quality deliverables.
✨Tip Number 4
If you have experience with secure systems, make sure to mention it. Discuss the challenges you've faced during transitions between legacy and new systems, as this is crucial for the role.
We think you need these skills to ace Technical Author (DV Clearance)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities, especially around developing Service Design Packs (SDPs) and working with ITIL3. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Strategic Networks and Bearer Services. Mention any specific projects where you dealt with Legacy and New systems, particularly in secure environments.
Showcase Your Skills: Demonstrate your ability to work under pressure and manage conflicting priorities. Provide examples of how you've successfully navigated complex environments and security controls in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences directly to the requirements of the Technical Author position. Make sure to express your enthusiasm for the role and the company.
How to prepare for a job interview at Parker Shaw
✨Understand ITIL3 and V&V Services
Make sure you have a solid grasp of ITIL3 principles and how they apply to Voice & Video services. Be prepared to discuss your experience with Service Design Packs and how you've contributed to similar projects in the past.
✨Showcase Your Teamwork Skills
Highlight your ability to work collaboratively in high-pressure environments. Share specific examples of how you've successfully navigated conflicting priorities while working with diverse teams, especially in strategic networks.
✨Demonstrate Your Technical Knowledge
Be ready to explain the differences between legacy and new systems, particularly in the context of secure environments. Discuss any challenges you've faced during transitions and how you overcame them.
✨Prepare for Security Discussions
Since the role involves navigating complex security conditions, familiarize yourself with common security controls and challenges. Be prepared to discuss how you've managed security considerations in previous roles.
