Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a contact center, manage teams, and enhance service quality.
- Company: Join a supportive company focused on customer solutions in Swansea.
- Benefits: Enjoy a competitive salary, free parking, and 33 days off annually.
- Why this job: Be part of a friendly culture with career growth and social events.
- Qualifications: Must have a valid UK driving license and management experience.
- Other info: Permanent position with flexible hours and health programs.
The predicted salary is between 30000 - 70000 £ per year.
Red Recruitment is recruiting an Operations Manager in Swansea to join our client who provides support and solutions to their customers. This is an autonomous role with site responsibility, and you will be reporting into the wider group structure. The salary for this position is circa £50,000 per annum and is an onsite, permanent position. To be considered for this role you must hold a valid UK driving license and have access to your own vehicle. Benefits and Package for an Operations Manager: Salary: Circa £50,000 per annum Hours: Monday – Friday, hours between 8am – 6pm and 1 in 2 Saturdays, 9am – 1pm Contract Type: Permanent Location: Swansea Free parking Friendly and encouraging environment Health and wellbeing programme Internal recognition schemes with financial award Pension scheme 33 days annual leave (including bank holidays and your birthday) Social events including Summer and Christmas parties Support and training provided Career progression opportunitiesKey Responsibilities of an Operations Manager: Overseeing the day-to-day running of a contact centre that responds to complex services for customers Planning and implementing production processes to improve quality You will be managing 3 Team Leaders and their teams Tracking the department's performance and ensuring it contributes to the company's goals Ensuring customer and client expectations are metKey Skills and Experience of an Operations Manager: Previous …
Operations Manager employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the specific challenges and opportunities in the contact center industry. Understanding the nuances of customer service operations will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with current or former Operations Managers in similar roles. They can provide valuable insights into the expectations and responsibilities of the position, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving operational processes. Be ready to share specific examples of how you've successfully led teams and enhanced performance in previous roles.
✨Tip Number 4
Research our company culture and values at StudySmarter. Aligning your personal values with ours can make a strong impression and show that you're a great fit for the team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customize your CV to reflect your experience in managing teams and overseeing operations. Use specific examples that demonstrate your ability to improve processes and meet customer expectations, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention how your previous experiences align with the responsibilities of the Operations Manager and why you want to work for this particular company.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for an Operations Manager.
How to prepare for a job interview at Red Recruitment
✨Understand the Role
Make sure you have a clear understanding of the Operations Manager role and its responsibilities. Familiarize yourself with the day-to-day operations of a contact center and be ready to discuss how your experience aligns with overseeing complex services.
✨Showcase Leadership Skills
Since you'll be managing Team Leaders, prepare examples that demonstrate your leadership style and how you've successfully managed teams in the past. Highlight any specific achievements that contributed to team performance and morale.
✨Discuss Process Improvement
Be ready to talk about your experience with planning and implementing production processes. Share specific instances where you've improved quality or efficiency in previous roles, as this will show your proactive approach to operations management.
✨Prepare Questions
Have thoughtful questions prepared for the interviewers about the company culture, expectations for the role, and opportunities for career progression. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
