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- Tasks: Help customers via calls and chats, providing technical support and product advice.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a supportive environment.
- Why this job: Perfect for those who love helping others and want to grow their communication skills.
- Qualifications: Strong communication skills and some experience in customer service or technical support preferred.
- Other info: Training provided; must be reliable and ready to learn!
Rewards and Benefits On Offer; Great Working Environment – a very friendly culture and team atmosphere The opportunity to work with a dynamic and cultured team of professionals A permanent position Onsite parking is available. Immediate starts! The Company you will be working for; Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below. The Role you will be doing; Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely. You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines. Deliver excellence in Customer Service and Technical advice. Update all customer contact notes onto the company’s computer system and database. Take customer payments. Issue replacement products as required. Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions. Ensure all technical enquiries received by e-mail are …
Customer Service Advisor - Part Time employer: MTREC Recruitment
Contact Detail:
MTREC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Familiarize yourself with common technical queries and customer service scenarios. This will help you respond confidently and efficiently during the interview, showcasing your ability to handle real-life situations.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or chats with friends. Focus on maintaining a polite and empathetic tone, as this is crucial for delivering excellent customer service.
✨Tip Number 3
Research our company’s products and services thoroughly. Understanding what we offer will enable you to specify the correct product based on customer needs, which is a key responsibility of the role.
✨Tip Number 4
Be prepared to discuss your experience with handling high call volumes and demanding customers. Share specific examples that demonstrate your ability to prioritize and resolve issues effectively.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasize your communication skills and any previous roles where you handled high call volumes or technical queries.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the job requirements. Mention specific examples of how you've delivered excellent customer service in the past.
Showcase Technical Skills: Since the role involves technical queries, be sure to mention any relevant technical skills or experience with CRM systems and Microsoft Office. This will demonstrate your capability to handle the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MTREC Recruitment
✨Showcase Your Communication Skills
Since the role requires excellent communication, written, and listening skills, be prepared to demonstrate these during the interview. Practice answering questions clearly and concisely, and show that you can empathize with customers.
✨Familiarize Yourself with Technical Support
Brush up on your knowledge of technical support processes and common issues. Being able to discuss how you would handle specific technical queries will show your preparedness for the role.
✨Highlight Your Customer Service Experience
Prepare examples from your past experiences where you delivered excellent customer service. Discuss how you handled demanding calls or resolved complaints effectively, as this will resonate well with the interviewers.
✨Demonstrate Your Computer Skills
Since the job involves using various computerized systems, be ready to talk about your experience with Microsoft Office and CRM systems. Mention any relevant tasks you've completed, such as data entry or managing spreadsheets.
