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For Companies At a Glance
- Tasks: Help customers solve problems and provide top-notch service every day.
- Company: Join a dynamic team in a supportive and friendly work environment.
- Benefits: Enjoy 25 days holiday, private medical, employee discounts, and more!
- Why this job: Great opportunity to develop skills while making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
- Other info: Casual dress code and a new office space make for a comfortable workplace.
As a Customer Service Advisor, you will be:
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Communicating with and responding to customers about incidents, events, and requests, demonstrating excellent levels of customer service
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Taking action to provide solutions which solve complex problems permanently
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Analysing, diagnosing, and resolving all errors, faults, and incidents
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Consistently recording accurate information to support improvements and decision making
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Prioritising and managing several open issues and incoming calls
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Providing excellent customer service, building a good rapport through open and interactive communication
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Previous experience in a customer facing role – ideally phone-based customer service experience
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Excellent communication skills, both verbal and written
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Excellent organisation and time management skills
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The ability to work well under pressure
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A warm and friendly disposition, with the passion to help customers
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The ability to create and develop good rapports with customers
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.
Customer Service Advisor (Part-Time) employer: Brite Recruitment Ltd
Contact Detail:
Brite Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part-Time)
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle complex issues effectively.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This will prepare you to build rapport with customers and respond to their needs in a friendly and professional manner.
✨Tip Number 3
Highlight any previous experience in phone-based customer service during your discussions. Sharing specific examples of how you've successfully managed customer interactions will make you stand out.
✨Tip Number 4
Show your enthusiasm for helping customers. A warm and friendly disposition is key in this role, so be sure to convey your passion for providing excellent service throughout the application process.
We think you need these skills to ace Customer Service Advisor (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially any phone-based roles. Emphasize your communication skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your warm disposition. Provide specific examples of how you've successfully resolved complex issues in the past.
Showcase Your Problem-Solving Skills: During the application process, be prepared to discuss how you analyze and diagnose problems. Highlight any relevant experiences where you took action to provide lasting solutions.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to demonstrate your ability to work under pressure and manage several open issues simultaneously.
How to prepare for a job interview at Brite Recruitment Ltd
✨Showcase Your Customer Service Skills
Be prepared to share specific examples from your previous customer service roles. Highlight situations where you successfully resolved complex issues and how you built rapport with customers.
✨Demonstrate Problem-Solving Abilities
During the interview, discuss your approach to diagnosing and resolving problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can provide permanent solutions.
✨Emphasize Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to answer questions about how you handle difficult conversations and ensure that you listen actively during the interview.
✨Prepare for Time Management Questions
Expect questions about how you prioritize tasks and manage multiple issues simultaneously. Share strategies you use to stay organized and calm under pressure, as these skills are crucial for a Customer Service Advisor.
